I don't know where to even begin. We used to stay here when it was a Towneplace Suites, and it was great. Not anymore! I called in advance (after reserving online) to confirm they still did Park n Fly. The guy on the phone sounded like he just woke up and was only the janitor. No manners, one-word answers, and no information offered. When we checked in, they set us up for parking, but never mentioned any charge (there never used to be). We also asked for a shuttle to SEA at 6:00 the next morning, and he made a note of that. The room was nice enough but not clean. Debris on the floor, something sticky on one of the towels, dried-up food on the glassware. The next morning they had no record of our shuttle request. Fortunately they were able to make a special trip and take us. We were told we would get a copy of our room bill via email, which never came. After requesting one and finally getting it, I saw they charged us $10 for parking. I'm not even going to bother questioning it. We will never return. One last thing. When I gave them negative feedback on their guest survey, the manager emailed me saying she would like to speak to me personally, and asked when would be a good time. I replied with a few options. Never heard back.
Excelente
102 avaliações