Quality Suites Huka Falls

This place is run down and absolutely terrible. Arrived around 5pm and nobody at reception, all of the rooms keys were taped to the front door in envelope’s. Got to our villa #13 and when we opened the oven door, there was an oven dish with mouldy mushrooms in it, and the oven was disgusting, obviously hadn’t been cleaned in a month or 2. Bathroom had 1 heat lamp missing in the fitting and the shower curtain was missing half of the hangers. The taps were obviously leaking as they were siliconed all around the base of taps and we got a few hair clips that were left on the window from previous tenants. The toilet only flushed properly if you pressed the button a certain way. The lounge chairs are very worn and have tears in them. This place is promoted as a resort but it is far from it. Will never stay here again and hope everyone doesn’t get fooled by the photos.

The property was great but it was just too big. When I initially booked it, it was for two people but could have fit 4 with the amount of beds we had access to. The light in the bathroom also didn't work - only the heat switch and we had trouble logging onto the wifi but was unsuccessful. Would definitely stay again though but something not so big that's all.

Cheap and basic. Not the best accommodation if you’re in town for business. Had a small suite adjoining a unit. Really noisey from Unit next door. No sound barrier between walls. Was hoping for a double bed but instead had two singles. Won’t stay there again.

The room smelt musty and unclean. The cups were dirty and the TV was covered in fingerprints. The bathroom mirror was dirty and the worst is to come as our room had an interconnectable door where we could hear everything that was being said - def won’t be back! The receptionist was very good.

Tired properties. Convenient location. Not impressed with the black mold in the bathroom. Non existent customer service. Just got given an envelope at reception with no introduction or instructions for the site. Not exactly value for money but was lacking choice.

There was a strong smell of damp especially in the bathroom No towels though Casey remedied this quickly The curtains in the bedroom were dirty and stained There was no dish cloth so difficult to clean the dishes The seating I. The lounge was woeful A tiny 2 seater totally useless Over all the accomodation was very tired

We enjoyed our stay, we liked the quiet. Pity the restaurant is no longer open. This is shown in your ad to sound as if it is still open. Things do change we realise.

Where do I begin? The suites are in small villas, split in two, dotted about the premises. Looking at the photos you'd think you were in for a treat. Think again! Lighting? Yes there were lights in my suite - but not many. And they were all very dim. Not a good start. Heat pump? Yes there was a heat pump. The smallest money can buy, and even cranked up, it barely kept the lounge area warm. There was an additional small panel heater in the bedroom. Shower? Yes, but so bad! No pressure and mine had a faulty mixer. The worst shower experience I've had in years. I got out colder than when I hopped in. TV? Yes. The smallest flat-screen available. A good experience? Definitely not. Appalling. Not when I paid over $170 for the night. NOTE The owner is Chinese and lives in China. The one employee working the day I visited told me she had only been in NZ for a week. Her role was manager, receptionist and cleaner. I felt sorry for her. She didn't even have sufficient training to know how to print me a GST receipt. My advice? Book elsewhere. You have been warned.

The property was fine for the price paid.