Big4 Ingenia Holidays Queenscliff Beacon

Pool was closed and being the only reason we came, we wanted a refund to go to another park . As “it wasn’t their fault” they refused. Wasn’t our fault either . Pathetic ………………………………………………………………………………….:::::::::::::::.::::::::..::::::

Great and friendly service. Clean, fully equipped kitchen. Clean cabin and well maintained. The grounds are beautiful and serene. The indoor pool is excellent. Such a great place to stay and has something for everyone of all ages. I highly recommend this place.

Caution: Think twice before booking here! Our group of six families had high hopes for this trip, primarily drawn by the promise of great amenities for our kids and the allure of firepits. We cherish the cosy atmosphere of gathering around a fire, toasting marshmallows, and the kids enjoying the colourful display of throwing rainbow coloured flame packs into the fire. Regrettably, upon arrival, we discovered that fires weren't allowed, despite being advertised otherwise. When we questioned the staff about this discrepancy, their response lacked professionalism, merely pointing to buried terms and conditions. While we understand the importance of adhering to these conditions, receiving them on the day of arrival—hidden on page 14 of a 32-page document—left us feeling trapped, especially given it was a long weekend. There is a gas firepit but pretty pointless as you cannot toast marshmallows there also. Our experience was marred further by the presence of a rowdy group near the playground and toilets, who harassed our friends without provocation. Despite our concerns, there was no apology or follow-up from staff, even after learning that one other family that stayed directly accross from the considered involving the police. Additionally, the rescheduling of kids' activities without notice added to our frustration as we had other plans that same day. And when we requested to light coals for a BBQ, another favorite camp tradition, we were met with another firm no. Privacy was also lacking, with constant foot traffic through our campsite. And people that stayed in the cabins behind us kept staring uncomfortably at our camp and what we were doing... Toilets and bathrooms were disgusting, the mop and bucket was left inside in the same spot the whole weekend, made me wonder if anyone came to clean the place at all? Overall, this park fell far short of expectations. Consider yourself warned: Stay at your own risk! And make sure you read the 32 pages of terms and conditions (hopefully before your arrival) Ps they offer free WiFi that doesn't work!!! 

We had a nice time. The cabin was spacious. The biggest key down were the beds. Both king beds were rock hard. Very very uncomfortable. The per person surcharge was also disappointing. If you book an 8 person cabin it shouldn't matter how many people are staying. The playground was very slippery also.

Amazing getaway with the kids, heaps of activities in the park and super clean facilities. Special mention to Tara in reception, we booked over the phone and checked in with her, she made the entire experience seamless and pleasant, thank you!

This place is really beautiful and gives us a big relaxing. I am quite sure that we will come back soon. Not too far from the city and very close to the beaches. My route to go back to Melbourne is that ferry to Sorrento and drive back to Melbourne.