539gillians
21 de dezembro de 2024
Our stay at Rogers Hospitality got off to a bad start due to poor communication about the airport transfer. We were left waiting an hour without clear instructions on the collection point for the transfer we had already paid for. When we raised this issue, we were met with unprofessionalism—reception staff spoke rudely, and management passed us from person to person instead of taking responsibility. Although we were offered lunch on the beach as compensation, we still had to follow up repeatedly to confirm our return transfer. The hotel has potential, with stunning views of a beautiful beach and a decent room, but it falls short in several areas. The bathroom felt outdated and grubby, the balcony needed a proper cleaning, and the food was lackluster with limited variety. Worse, the buffet area was unhygienic—birds were landing on uncovered food and eating from serving spoons and plates. Staffing levels were inadequate throughout. Restaurant tables weren’t cleared promptly, cutlery and mugs were often unavailable, and the bar frequently had just one staff member during busy times, resulting in long waits. The all-inclusive menu was limited, and cocktails were inconsistent. Additionally, having to sign for every meal and drink—even under the all-inclusive plan—felt unnecessary. Overall, our experience was disappointing due to avoidable issues that proper management and attention to detail could have resolved.
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