This complaint involves a very troubling incident that took place at the Qualicum Beach Inn, Vancouver Island, on May 17th. We were assigned Room 105 when we initially booked into the hotel and paid $550.00 for our two night stay. First impressions of the room was that it was kinda dirty and not recently made up. Further inspection bore this out. Obvious that the floors had not been cleaned. The sheets on the first bed had not been changed as evident by the hair and flakes of skin on the sheets. The inspection of the second bed revealed something much more disgusting that we have never encountered on all our years of travel. There were several large brownish stains on the bottom sheet that appeared to be some type of bodily fluid. This was totally gross and could have posed a serious health hazard if the stains had contained an active pathogen of some type. We immediately reported this to Brad, the night manager, shortly after 8:00 PM on the 17th. Brad was rather muted in his response. He showed little emotion and did not offer an apology of any kind. He did acknowledge that this was not acceptable. I was very upset and told Brad I wanted a clean room. He gave us another room on the second floor for the remainder of our two night stay. We are very disappointed and upset how this whole situation was handled by Qualicum Beach management. The hotel took the position that the replacement room on the second floor was considered an upgrade which represented adequate compensation for our inconvenience. We never requested an upgraded room. We were puzzled by the hotel’s indifference to our outrage over the unsanitary conditions in the room. We were both very upset and distressed by the lack of an empathetic response to our situation. Most reputable hotels would have bent over backwards to make sure we were taken care of. Instead, we get ‘attitude’ from Brad and No Apology. The reality is that the Qualicum Beach Inn dropped the ball on this one. Disgusting dirty room, poor customer service and attitude. To address our concerns we expect an apology from the Qualicum Beach Inn and monetary compensation for our stress, anxiety and inconvenience caused by this incident. We sent a detailed email on May 22nd with photos of the soiled sheets to the General Manager, Irina Ciumac, outlining the basis of our complaint and our expectations for a resolution. We have not received a response of any kind from the Qualicum Beach Inn regarding this incident.
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