Amwaj Oyoun Resort & Casino

The hotel location was very far from all the entertainment places like nema bay and the old market It was not clean always find small cockroaches in my room At night the smell outside is awful sometimes we couldn’t sleep because of it

Nice hotel, beautiful pools and beach, excellent room on the ground floor, poor food, poorly served, lazy bartenders, mainly at the beach bar, good animation during the day, but weak in the evening, neglected long pier. The hotel is open to the wind from the sea, which was a salvation in the 42-degree heat. Until September 15, 80% were Russians with families. Deserters? 15% Germans, Poles, Czechs. After September 15, 90% were Arabs (but it was their country), each family had 100 children. Noisy and no quiet relaxation. All inclusive was good, although the whiskey tasted like diesel. Good, cold beer and their "Fanta" and gin and tonic. If you want to drink wine, you should have a plan, where and when, in which bar you will get wine. This is stupid. If there are only 5 minutes left until the beach bar opens, no one is there, the barman looks at his phone and you ask for a beer, you won't get it! The bar is closed for another 5 minutes. The whole bar is lazy and indifferent. Probably work as a punishment. Stomach problems are pretty much guaranteed, but there is a pharmacy. I've been to Egypt 4 times with my family, this was the best room here, the best pool, the building open to the wind, the worst food and poor, boring evening shows. Would I go back? Probably not, but that's up to you.

Arrived to our destination hotel upon arrival instantly noticed the hotel lobby was extremely run down and unclean. We then attempted booking in and after approximately 1 hour of waiting ( early hours of morning) we were informed we only had one room booked for 2 passengers and advised 3 other passengers would have to pay again or could not stay at hotel. We were asked for cash only payment and when we were instanant we had paid and would not pay again we noticed a number of males congregated around us they identified as staff though due to none of the staff having no uniform or name badge we could not be sure who anyone was. The reception kept asking for cash and the males all looked menacing and intimidating. After more guests arrived we were told to sit in the restaurant and wait. We were offered cold food reminents of the buffet served from dinner. My nephews and son ate some rice and a sauce and we all had a drink. Before making attempt to leave the restaurant to go back to reception we was met by another man who asked for money again for the items becoming hostile and verbally aggressive when i raised this with reception. At this point we had no where to stay early hours of the morning in a run down hotel and multiple demands from staff for more cash. After further attempts to rectify the booking we were forced to hand cash over so we could stay for a night. When arriving to the room some guests leaving warned us to leave the hotel ASAP they claimed money had been stolen from room amongst other incidents of food poisoning and open sewers. Our rooms were filthy the door appeared to have been smashed in beds filthy broken furniture and beds filthy bedding and feaces smeared on the wall. There was open sewerage running from drains and issues of flys around the complex and restaurant areas. My son and nephew woke up with bites all over them and vomiting and dirohea ( they were only ones who slept in bed and ate some food) rest of us sat in a chair as we were worried about sleeping as did not feel safe. Following morning we called love holiday emergency line at 08.00 my husband spoke with adviser he informed him they would need to investigate reports made he then requested photograph evidence to confirm our claims. This proved very difficult as we explained although we could provide photos of room etc we could not immediately evidence men demanding cash issues around their allegations that love holiday had not booked our room only invoice provided by yourselves. When we made further attempts to call emergency line to ask what was being done to help us no one answered the phone. we made desperate attempts for a number of hours to what i now believe was intentionally ignored, this us leaving us extremely vulnerable. We then managed to make contact with master travel to be informed you had sold our booking to them and only booked one room after charging us for two. We were then informed by master travel our only option moving forwards was to pay

Good place , amazing staff, special thanks to Ms. Doaa from help desk team who was of wonderful support to us all through the trip in every single detail, restaurant staff are very good, specially chef Mostafa and Mr. Mostafa Hossain, animation team is so energetic and joyful day and night, room is very spacious and well air conditioned, room view is amazing with sea view and pool view on 2 sides of the room. Aqua Park is nice and enjoyable to both kids and adults. Life guard teams are very vigilant, which gives us a sense of confidence and relaxation The facility could use some retrofit. The main swimming pool could use more thorough cleaning. Aqua park opening times are a little tight. Expanding its working time could be a good idea.

5/5 good time at this resort very helpfull people , nice activity around the day i love the food and drinks and i want to thankfull for hoodah heanged all good things in all stay days all staf was coopreated with us and i well visit it again bext time .