Usuário convidado
16 de abril de 2024
Staying at Sheraton grand Pune Bund garden was not just about the luxurious amenities, but about experiencing genuine hospitality at its finest. They surely give a challenge to Oberoi's (which I never thought any hotel will ever do) in the hospitality segment. Right from the reception, where we met Akshat, who was polite, friendly and extremely understanding, to Rishabh who took over from him, going an extra mile to provide us tea/coffee in the room and offering us fruits (without any extra charge), calling us regularly to make sure if we need anything and sharing his personal number. Then we met Ravi at the club lounge- again extremely courteous, and Babul who prepared the wonderful cocktails for us and sarthak, the server. The next morning we met Mr. Anil, a perfectly amazing gentle*** with 28 years of experience in hospitality. He too left no stone unturned to show his excellence in hospitality. He provided us a few fruits for our journey and guided us further. Beside him was Sonia, again a gem in hospitality with her million dollar smile and courteous conduct. I have stayed in large number of hotels including the Taj palace mumbai and ITC grand bharat, but such hospitality have bern found in very few hotels. Rest, the rooms were a bit small for the three persons, the pools on the terrace was average, the interiors were amazing - so ***y large chandeliers all around, the breakfast was good, the property is wonderful. Our stay was lovely. I would certainly like to stay here only on my next visit to Pune. Overall, the personalised attention and genuine kindness of the staff especially Rishabh, made me feel truly valued!
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