Hotel Playa Bonita Resort

They closed the border. Trip.com did not refund our money or change the booking.

The floors are very slippery my husband fell and bruised his knee pretty badly. The tub has no slip guard on the floor so you slip and have to hold on to the bar all through your shower or you'll fall The beds are old,hard and lumpy. If not for being right on the beach this would be a 2 star hotel and certainly not worth the price you they charge. Very disappointing. This was my husband's 61st birthday and that fall nearly ended our trip.

Great customer service, clean room, affordable, safe, quiet

Ok buena atención buen servicio gracias la pase muy bien volveré otraves

Property was beautiful. Hot tub was hot and the beers were cold. Rooms and resort were very clean. Only complaint is the pillows weren't so great and the mattress was hard. Ocean access and view made it all worth it.

I have stayed at this hotel a few times before and it has been great, and I still like this hotel a lot but the room we stayed this last visit the mattress was awful, the mattress really needs to be replaced it was sunk on one side and Not comfortable at all besides that is still love this hotel And I will definitely be staying at this hotel again. This was the only time I've had this incident happen here at this hotel again.

Great location on the beach. Hot water was inconsistent. Had some trouble with key cards but eventually got 2 cards that worked. Staff was polite and friendly.

The beds were uncomfortable / hard , could not get a good night's rest. The elevator broke multiple times a day leaving us to get a ground floor room for my elderly parents. The wheelchair access ramp for the beach had an 18 inch drop-off to the sand making it unusable for my parents. When we asked for a refund to be able to go to a different hotel they told us no refunds.

The male receptionist at the check in desk was very discourteous and actually lied to us. I called and talked to both an ******* rep as well as the front desk at Playa Bonita a week before arrival to request a room on the 3rd or 4th floor since I felt safer in an upper floor (both my girl friend and I are women.). The clerk said that no upper floor units were available which was a lie since that night I went out to looked and a lot of the upper story units were dark and unoccupied and the parking lot was almost empty. He told me that they will give me an 'upgrade' with a micro-fridge in it. That was also false because all the units are equipped with micro-fridge. This experience colored my whole stay at the resort.