Best Western Laos Mar Hotel & Suites

Loved everything about the hotel. I plan on booking there again. Excellent experience.

Beautiful hotel close to the beach. Lovely pool area. Friendly staff. Would recommend to others visiting Puerto Penasco. Clean and spacious room, free parking, great wifi, included breakfast. Comfortable beds.

Basic rooms, no fridge or microwave. Pool view rooms have balconies or patios. Others have “desert” (parking lot) view. Beds were hard in our unremodeled room. Some have been nicely redone and hopefully they all will be eventually. Town is close but not walkable close. There’s a restaurant onsite. The breakfast is hot and typical Mexican (eggs with chorizo, refried beans, fresh fruit, bread/pastry varieties, yogurt, good coffee). Thanksgiving was very quiet here and in town, which we were not expecting! Good security at this hotel. Nice pool and hot tub. The staff were very helpful.

Do not stay here our key didnt work half the time, the hotel tv did not work at all during our stay , they light was off when we got back from the beach horrible hotel will never stay here again its a horrible hotel they dont even care to fix anything either

The hotel was more than we expected. The one item I would change would be, the parking lot was not paved. The location was very good however you can expect to drive to go to most of the clubs and the pier. Finding your way through the streets was easy.

The staff at the hotel were amazing. The breakfast was included and it was great! Short walking distance to the beach and it has a wonderful Spanish style restaurant onsite with delicious food and big selection of wines! I highly recommend it. We will be back soon! Thank you all!

Front office most helpful and friendly. Rooms were clean. The only thing lacking was a small refrigerator and microwave. We did manage as we used a cooler and ice could be purchased for a small price. The breakfast was plentiful with many varieties of food. Yes, I would stay there again as it is a comfortable walking distance to the beach.

I had a horrendous experience at the Laos Mar Hotel & Suites beginning Dec 23, 2021 with an expected stay of 7 nights. I left after three nights Where do I start. I arrived two days before Christmas and the hotel was seemingly empty though I had been told it was fully booked 1) The hot water was intermittent. The 2nd night (Christmas Eve) I tried to take a shower around 9pm and let the shower run for a literal 20 minutes and never got hot water. They must turn off the hot water recirculating system. There were almost no people in the hotel until the day after Christmas 1a) Otherwise, it took 5 minutes to get hot water. This was a conversation with a guest there whose experience was the same 2) I arrived after dark and was settled in my room by about 8pm. I tried to take a shower that night & the lukewarm water was almost immediately 2 inches deep in my shower. That was disgusting. Who knows what's in shower water that backs up? 2a) Can you use a towel again after drying your feet after standing in dirty shower water? I called the front desk and I was told everyone was gone. A security guard brought me a worn out plunger. I asked for and got a screwdriver after seeing the plunger 2b) When I took the drain apart, expecting to have to destroy a wooden hanger to clean out the mess, I instead found that the "new" plastic film on the underside of the shower grate had never been removed. The holes were there but the plastic edges were collecting debris and growing scum and the drain wasn't draining. I removed the plastic film, cleaned the underside of the drain grill and the shower drain worked fine afterward 3) The Internet was terrible. I saw as high as 8 or 10mg download and even 8 or 10mg upload once or twice. But mostly I saw maybe 1-2 mg download and .19 upload. I complained to the front desk several times including recommending they reboot the routers but they said they couldn't touch the routers because of contracts with the providers, etc. They also told me other guests use a lot of Internet with their games, etc., even though almost no one was at the hotel that I knew of. 4) I have been irrevocably cured of getting a cheap hotel room in Mexico even if the reviews are good. The hotel was eerily quiet before Christmas. But the day after Christmas, people started arriving. People moved in across the hall late Christmas night and the next morning at 7:30am (that's when they woke me up), some very loud people were outside my door organizing breakfast with several other rooms. There were at least two babies crying at the top of their lungs, there were people bickering in the hallway, there was someone continuously clearing his throat.. and this went on for a full 30 min until I finally put some clothes on, opened my door and asked them to quiet down. Some heavy set woman coming out of the room directly across from my room gave me a ration of sh*t. I then called security. 5) Earlier, the front desk told me they don't give money back. I had

let me start from check-in: i booked the stay on Best Western's official website and was quoted with pesos. At check-in, I was asked to pay for a price about 7% higher than I was quoted. When asked for the reason of the higher price, the front desk couldn't give me an answer. After the guy talked to his supervisor, he said it was due to the exchange rate. Really? I was quoted in pesos and I paid in pesos, how would exchange rate have any play here? I asked him this question and the guy was rude and just insisting it was due to the change in exchange rate. Just unbelievable. Room: the room is pretty outdated. The picture online looks much nicer than the actual experience. Our balcony door doesn't slide well, every time you open it, feel like I would break the door. It's super noisy at night for 2 of the 3 nights we stayed there. People hang out at the pool till midnight and you can hear the conversation in your room. Also, there were some kind of events at the beach at night and rock music was played till midnight. Understand that this is not something the hotel can control, but just a consideration for you if you would like to fall asleep before midnight. Internet: the price includes internet, but the internet speed is way too slow. Breakfast: we stayed in early April, supposed to be a slow season for Rocky point. for the two days we went to the breakfast, it was way overcrowded. The breakfast room is tiny and crowded with tables and chairs. There is 0 social distance, but they request you to wear a mask in the room. Not sure what's the point.