Usuário convidado
26 de maio de 2024
We are just about to leave our first Villa holiday at Alondra Villas. All we can say is that everthing was 5* plus. From the truly friendly welcome from Guest Services (in particular Marina, Felix and Alberto) to the stunning Villa and surroundings we stayed in (which we had everything you could possibly think of and more). Nothing was too much trouble for them and the staff worked extremely hard to make everything look immaculate. We had maid service every other day and the pool was maintained meticulously. We had a couple of very small issues, however after speaking to reception the maintenance man would beat me back to the villa, that's how quick things are resolved. Everyone was friendly, including all the grounds staff and I was impressed with the fact that we were encouraged to provide feedback on any improvements or suggestions that could be made to improve our stay from Management, it shows that their clientele is very important to them. As it happens, everything for us was just perfect. We chose bed and breakfast and the breakfast was amazing and catered for everyone's palate. You could sit under the tipi and take in the beautiful pool surroundings. I liked the fact that you could have staggered breakfast times, which meant we didn't have to rush and could enjoy a leisurely swim before hand. I know there are mixed reviews on the pool however at this time of year it was well worth the money to heat the pool and it did make a difference. At night you have to try out their cocktails at the bar, the lounge setting is so tranquil and makes you feel like you are in your own little bit of paradise. A must is to scan their app on arrival as it provides you with an extensive list of all their facilities and special add ons that you can arrange during your stay to make it that extra bit special. As I said the list is extensive and covers everything you could want so too much to mention individually. Finally we requested to keep our villa on longer due to a night flight and although they were fully booked they did everything they could to accomodate our request, offering alternative solutions. We opted for paying to stay in one of their cottages for they day, which just added to our experience as it was also stunning and allowed us to relax for the day, excellent customer service. Hopefully we will be back again, so thank you so much for a memorable holiday xx
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