La Zayapa Hotel

I think this hotel has horrible customer service and may be dishonest. I booked a “FAMILY” room through ******* and somehow it only listed one person. I swear I said 2 and that it somehow got changed in the system. Nonetheless, I paid cancellation fee. Anyway, the hotel had written me via WhatsAop and said that ******* had to change it to 2 people “within the reservation” .Or there would be all sorts of additional charges, increased room rate, etc.!! ******* refused to change it to two. So I decided to cancel and book elsewhere. At which point I was told that there was was some hard-to-find, tricky caveat and they were still keeping a large part of my money. In the meantime, I reached out to the hotel on WhatsApp five times over the last three days. And they are no longer responding . I guess they want to keep the money they get for cheating me. I mean, they could simply change the room reservation to two. Or honor my reservation. But it seems they are greedy and dishonest. I am deeply disappointed in the hotels treatment of me. Not to mention *******, who gave me a customer service rep named Alia who said she was my person. And hasn’t responded for two days either. I finally called someone else and got the bad news that I’m being cheated.

Perfect location, just in front of the ferry port, but still quiet and no noisy. Hotel had very good condition, everything is as expected. Front desk had free tea and coffee whold day long. Restaurant had $1 for soft ice cream, but which is not as good as the one on multiple market. Room is big enough and bed is good. Not luxury but comfortable and convenience. The town is very small, everywhere is in walking distance. airport is also only 15 minutes walking. Taxi is $1/p.p shared, or $5/p.car from airport to hotel, but $3/p.car from hotel to airport. Highly recommended. Only thing I don't like is that they won't be able to be charged by *******, but via a 3rd party link, which make us feeling uncomfortable of the transaction safety. Sea lion is the major residence here.

We found the hotel to be very comfortable, the location is excellent and staff are friendly. Great value

Beautiful views of the San Cristobal harbour, super close to all the shops and Restaurants and you can even hear the sea lions playing in the water

We stayed at Hotel Zayapa last April 2023 and were going to stay there again in February 2024. Ecuagringo, which is a outfitter for the Galapagos Islands booked our trip last year and the upcoming trip in 2/24. Then we found out that Braden Escobar that owned and ran Ecuagringo died on 11/19/2023. So jumped into action to confirm our reservations. We were able to confirm 2 other hotel reservations for this trip and those hoteliers worked with us to continue on with our trip. We confirmed with one of the people at the front desk of Hotel Zayapa that there was a reservation for us in February 2024, and it had a $465 balance that need to be paid and we were good to go. Once the owner/manager found out about this conversation we had with there employee, he told us that the reservation was trough Ecuagringo and they would need to contact the hotel to confirm the reservation.......that was fine except the owner of Ecuagringo passsed away. So we provided Hotel Zayapa information on Braden death and our credentials. Unfortunately for us Hotel Zayapa took this opportunity to deny our reservation and steal our money. The hotel is in a great location near the pier, but your taking a real risk with this Hotel, if anything changes in the slightest they will screw you over and take your money and leave you hanging.

This is a nice hotel with a great location near the water. The rooms are not fancy, but they are clean and comfortable and more than met our needs. Our room did not have a coffee maker, but there was one in the lobby, along with fresh water.

Great view of the harbour. There was a comical, loud barking sea lion in the harbour that we could hear from the room. The hotel has a nice cafe that provides a good breakfast. Location is great for getting to the pier for the ferry or for water taxis to do boat tours.

Beware of booking this place on **********. I booked two nights and minutes later realized my mistake. It took 17 messages and $110 USD fee to cancel. They would not budge, even for a few minutes of a reservation.