Puteus Palace Brac

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

We spent 4 wonderful night here a couple of weeks ago. It’s beautifully small with only 15 rooms meaning it’s quiet and intimate with a lovely relaxed atmosphere. The room was lovely with plenty of space and all you need. We had a top floor room which meant the roof slope interferes into the room and the shower was a bit awkward as a consequence. The outside terrace was lovely for drinks, dinner and breakfast although watch out for the mosquitos so take your repellent with you! The breakfast buffet was lovely and there was a choice of eggs or pancakes too. We had dinner twice and the food was good and reasonable value although our fillet steak was closer to well done than medium. The village is lovely and quiet and not busy even when the boats arrive and has a couple of places to drink as well as a pizza restaurant and another more rustic restaurant further around the bay. A perfect place for a relaxing getaway!

Puteus Palace combines the charm of historical architecture with the comfort of modern amenities, excellent service and culinary delights.The hotel is in a beautiful setting, overall luxury experience. Thank you for a Marvellous stay