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良好体验 感覺舒適 服務值得一讚

A hotel that doesn't even deserve 2 stars. I arrived at Hotel Simfonia around 10 pm, I received a room, and in the room I left only my bag with clothes. I went to park in the underground parking of the hotel, which is extremely inappropriate, and I scratched my car, the entrance is very tight and the parking lot is occupied by construction materials. Then I went up to eat at the hotel restaurant, where I managed to eat only an appetizer, without being told that after 10.30 pm you can no longer order food. Considering that all these aspects are not specific to a 4-star hotel, I decided to leave. On leaving, even though I hadn't used the room, I scratched my car due to the lack of parking conditions, I had eaten as much as I could at the hotel restaurant, I was charged 315 lei, being told that these were their conditions and that if I didn't pay, I wouldn't I open the garage door, conditions in which I paid the requested amount !!!!!!! I chose another hotel, the Ramada, where I stayed, slept and paid for the accommodation. In conclusion, the amount paid to Simfonia was for a service not rendered and as a result of ”blackmail” - they won't open your garage door if you don't pay - which is not legal and of course should not be found in the behavior of people who works in HORECA. I would also add the fact that the elevator is extremely small and frequently gets stuck between floors, when I left the table from restaurant I was asked by 2 ladies to help them to take a baby carriage down the stairs.

We staid one night in this hotel back in October '23, and the staff was very nice and accomodating. I felt bad for the staff because they can only do so much... First issue we found was the hotel advertised it comes with AC. What they failed to advertise, is at some point during the year, they decide to turn it off for the entire building. It was 78 degrees in our room and absolutely no way to cool it down. Since we were on 6th floor, the windows barely opened and it was 72 degrees outside. The room doesn't have a fan so it was absolutely miserable. Maybe don't advertise having AC if it's not available year round! Second more important issue is a fire code violation and I cannot believe this hotel is open for business! We were on the 6th floor, and the stairs are not accessible from the floor, unless the door is already opened. We tried taking the stairs and could not access them - to go talk to the front desk about the AC issue. The doors can only be opened from the stairwell, not from the floor. They have a card reader and a handle in the stairwell, no card reader and no handle on the door, on the floor side. The doors are LOCKED. If the door isn't already propped open, you cannot, and I repeat CANNOT open the door to exit the floor! So in case of a fire, your only way out is the elevator (assuming power doesn't go out). We propped the door open with a fire extinguisher that we had to take from another floor, because our floor didn't already have one by the door. I was shocked that an American Company is allowing this hotel to be open for business! Other than this major fire code violation, and false advertisement, the hotel was lovely. Nice rooms, great location and nice staff that could not help and wasn't thier fault... I would not stay there again!