Hotel Augustus et Otto

Os quartos e instalações estão desatualizados. Especialmente no verão, quando faz calor durante o dia, o quarto não tem ar condicionado ou ventilação e a temperatura no quarto é muito alta para permitir um descanso normal.

O tráfego é bastante conveniente, especialmente se você estiver viajando com o ônibus RegioJet, o ponto de ônibus pode ser percorrido até o hotel e o metrô também fica próximo. A forma de check-in é um pouco confusa, quando cheguei não havia ninguém na recepção e disse que só um certo horário teria homem lá, então esperei e esperei porque meu cartão SIM não pode ligar para o telefone local. Felizmente vi que há uma mensagem dizendo que pode ser contatado pelo WhatsApp, o que realmente salvou minha vida. deve informar melhor os hóspedes com antecedência. O hotel mais caro da minha viagem (de Budapeste a Viena até Cesky Krumlov), todos são quartos privados, mas o preço é dobrado e sem café da manhã.

進房後發現電視和空調都開不了，走到前台告知當值人員。過了沒多久，他們就上來檢查，空調的問題處理好了，但電視始終未能看。 工作人員的效率還是要讚一下☺️

假四星酒店，很簡陋的房間，前台不是24h，按金也沒退，別住

I’ve never written a hotel review before in my life but after staying here I am compelled to. First off on entrance the welcome was very lack-lustre, and unprofessional. Girl behind the desk explained nothing about the hotel, times, area etc. Asked for a 1000 CZH deposit fee which we thought was unusual (normally credit/debit card) and as we carried little cash for our trip this then limited what we had to spend (no receipt was given for this, thankfully got it back though) We were given a room which looks nothing like the pictures, it was a room catering for disabled needs which myself nor my partner are. Since it was a disability room we had a wet room, not a proper shower. Thus showering was quite difficult as the head had to be removed (no angle/rotating unit). The shower head even detached from the pipe briefly. The bathroom wasn’t exactly clean, drainage smell came from the ‘bathroom’, mould was found scattered. As well as the towels were not replaced by cleaning staff after being left on the floor. One day we left a DO NOT DISTURB sign on our door, yet a cleaner still came in. The walls of our room were very thin, my partner had to use ear plugs to get to sleep each night as we could hear everything outside the room. Instead of a double, we had 2 single beds pushed together, I didn’t mind this but it wasn’t exactly secure as I fell through multiple times. Some of our bed sheets were even ripped. Overall, as for a short stay in Prague this hotel is certainly below average. It’s certainly not a 4 star standard, but at least serves some basic functions. However being said, I would still highly recommend people stay far away from this hotel.

Bad communication and relations with customers I asked for a double room instead of twin when I booked online and they did not think about warning me about the extra fee of 80€ neither before my arrival nor when I checked in nor during my stay for 4 nights They asked me to pay 2000 crown = 80€ at check out ‘for tax charges for the 2nd person’ When I asked for an explanation they replied: “ You as customers did not ask the details. For the taxi you asked and we replied you with the price. My colleague told you did not understand each other probably. If you calculate 4 nights in September, near the river, in Prague, 20 minutes by walk from the Charles Bridges quarter is about 70 Euro per night, an appropriate September price for 2 people.” Room was ok, door of shower broken, very noisy fan, housekeeping did not refill shower gel, wet towels not replaced