Road Lodge Potchefstroom

The staff, food and atmosphere is absolute value for money. Booking is easy, and I was a walk in. For a quick overnight stay this was perfect. The restaurant is really good. And its walking distance from the mall for easy shopping. I won't book with another hotel except Road Lodge in the future.

I checked in at 11 , the rooms where not ready I was told they are cleaning then I waited, when I got to my room the room was dirty , dust everywhere even on the carpet, the showers had malt and the food was terrible, they had to call the cleaning to clean while I was in the room

We checked in after 8pm trusting the brand. and opting for it as opposed to 4 star Guesthouses in the area.Having spent the whole day assisting my daughter settle at university,,tired as we were we wanted to watch South Africa 3rd place playoffs in the comfort of our room.The TV in the room wasn’t working, we reported it they came to check and still didn’t work.We were told to go watch it downstairs.We booked and paid for our room and comforts and convenience that comes with it and not for common spaces on this important night for avid soccer fanatics.To think we were torn between going back home and stay over but we chose the latter only to get this.

The breakfast service had a small variety and of the items on offer were not available, the service was poor, and the staff were not willing to help when requested to do so. It was as if they were unwilling to offer service, only when the 'front of house' manager came into the breakfast area did things start to take shape.

Room was freezing, air-con does not work during load-shedding. Staff does not do room service you have to fetch what ever you need at reception. The is no lifts, so you have to use the stairs. No phones in the rooms.

Worst experience I've ever had in a hotel. We booked in for one night on the 28th - 29th of April 2023, the noise from Nehawu members was disturbing, we didn't sleep a wink nd your staff didn't do anything about it.They had a speaker and made noise the whole night. I WILL NEVER EVER USE YOUR HOTEL AGAIN.