The Wellington Restaurant and Bar

We loved our room when we arrived, despite the disco sounds from the kitchen underneath. They stopped by about 8.30pm thankfully and we had a reasonable night sleep in a comfy bed. We came back to our hotel next day at 8pm after a day out, having been informed in previous messages that the restaurant closed at 9pm, and it seemed a party was underway. We were shooed away by a party guest who said we couldn't come in so I approached the barman who went to talk to someone in the kitchen and he was very apologetic on return but apparently we weren't allowed in the bar. Dan was very helpful but couldn't make up for the lack of interest and poor comms of management. I'm disabled, was tired and wanted to eat there but we had to walk around and find another restaurant. We chose the hotel becayse we could eat there on Saturday night, so this was really annoying. When we returned at about 10.30pm the party was in full swing and some of the guests were enjoying the courtyard under our bedroom until about midnight. It was. very loud in our room. The party was supposed to finish at 11.30pm but we didn't grt to sleep till 1am due to the noise. We were tgen woken at 8.30am by the radio on full blast under our bed. It seems the Executuve Suite is above the kitchen and kitchen staff don't seem to think this warrants consideration. The bottle being binned below the window was a bit much too. We left early than we had planned, feeling tired, mistreated and annoyed. I sent two messages to the hotel complaining about paying £128 for a night in a room where sleep was rationed and being misled about restaurant and bar facilities, but they haven't bothered to respond, which says more about the establishment than the other issues. Communication over the party/restaurant closure and my justifiable complaint, would have made a huge difference but clearly they don't care about customers or customer service.

I was looking forward to showing Old Portsmouth to my friend and was so disappointed by this stay. Firstly they said there were 2 beds in the room, but there was a double bed which had seen better day, creeked as soon as you looked at it and got poked by the springs and then there was a sofa bed which was even worse and stained. The room was dirty, the heating wasn’t on and we froze. As a result I have got a cough. This was a complete rip off for £120 (which didn’t include breakfast) for the executive suite. We complained and received breakfast at The Chambers which was good. The staff on site were doing their best but management refused to talk to us. Please don’t stay here, it’s a joke. Run away!

fantastic Sunday Lunch, truly a hidden gem. The staff are wonderful, and always pleased to satisfy your every need.Be advised this is a place to book in advance We travel from London for this lunch.Excellent value for wonderful food; I had the pork loin today, exquisite!

The food was absolutely gorgeous! Wonderful atmosphere in the pub and full of history, especially if you come from abroad. The stuff and service was amazing! We have been served by Katie, she was gorgeous with us. She served us wonderfully and kept us really happy. Highly recommended!!

We had a very nice meal at The Wellington, we found the set meal good value for money and the steak was cooked just as described. They were good size meals and didn’t need to top up with a desert.. The staff were very friendly, attentive and overall it was a good evening out.

Not as good as it looks. Beds were hard, sofa bed not made up, then given sheets but no duvet! Ink stain on the sheet. 2 sons had to sleep fully clothed on top of the sheets. Cold tap on sink didn’t work, no privacy in the bathroom, in other rooms the shower drains were blocked and overflowed onto the bathroom floor. No breakfast as they didn’t open early enough so we could eat before my sons wedding. Beading around floor edging was loose, sofa was not the cleanest, cracked floor tile. The only good thing was the staff in the restaurant were lovely and food was really nice but expensive for what it was. I wouldn’t stay there again!