Mantra Heritage

We stayed 4 nights in a suite located on the 3rd floor! We asked for a user friendly room/suite for disability and was surprised on arrival to have Paula, who had contacted us several times prior to arrival to make sure all was going ok on our journey from Melbourne, Paula took us to our room , helped unload suitcases etc from our car, walked us through info on the motel and let us know if we needed anything to phone her in reception. We were very grateful! The suite was extremely comfy with a large king bed, user friendly bathroom with all requirements including an easy access shower. Bathroom was clean and included a washing machine/dryer which was useful to us! Balcony had a spa, room had a good kitchenette with full fridge. Rooms have good aircon and ceiling fans which we used being in the 30’s . Swimming pool was great although could have had an easier access handrail as we found the steps a bit hard to exit from the pool even though there was a rail. Also there was a great bbq area with a full kitchen including fridge and micro. Access to main road of port Douglas entailed stairs but could be made through Cole’s car par next door which had a lift. Coles is next door!! No breakfast was offered but there are many places surrounding motel to get breaky as well as room kitchen for cooking and bbq area! Highly recommend this hotel for families, seniors or couples as they have swim out pool rooms. We will return again no hesitation. Thanks again to Paula!

We had to wait nearly 2 hours to check in and when we did the cleanliness of the room was not up to Mantra standards. They also had an issue with the room which is why it was late to check in and they had to use strong cleaning chemicals to clean the mess, this left a strong smell for a day and a bit so we had to have everything wide open, there was no other swim out rooms available and all other resorts were booked out so our option was to stay

It was a quick stay, lucky we were close to where we needed to be. it rained and we were protected most of the way to where we needed to be.

Apartment location is great, however the rooms are not well maintained, Toilet ran all night so I had to turn it off at the wall, then fixed it myself. No water came out of the hot water in the kitchen sink so had to boil kettle to do dishes. Could n't close the bathroom door without a large bang, so no good in the night when you want to go to the toilet. Reception locked up even though it was supposed to be open while we were trying to check out and confirm transfers. Lucky the nice cleaners opened reception and called receptionist who was running 1 hr late. We stood there without an apology nor even acknowledging us. Had my daughter staying at the same location in a different room. Air con did not work, Same issue with hot water. Pool area was great. Rooms were clean. For what you pay per night you would expect a lot better. We will look elsewhere next time. Accor member also

My wife and I spent three nights at mantra Heritage Port Douglas the hotel is quite close to everything in Port Douglas such as pubs, clubs coffee shops and numerous eateries also next door to Coles supermarket very close to the waterfront. We stayed in room 1314 on the third floor. The room is very clean and tidy overlooking the pool.,In hindsight. I wish I had booked a room that opened out onto the pool. The staff are very friendly and helpful and parking is underneath we will be going back to Port Douglas and definitely staying again .

We stayed here for a week as a family of 4 (2 adults and 2 teens). The corridors etc didn’t give a great first impression but actually the hotel was perfect for us. We had a 2 bedroom suite, which was huge, with a fabulous balcony. It was really well equipped, including washing machine and tumble dryer. The decor in the suite was pretty nice. The pool area was nice, and pretty quiet when we visited. It’s also really central, although our room was a little noisy early in the morning, due to street noise, deliveries etc, but that’s to be expected with the central location.