Usuário convidado
1 de dezembro de 2022
I have never stayed at the hotel, but i have visited the restaurant several times, so this review will only be about my experiences with the restaurant. First thing first, i think it’s super sad the the experiences i’ve had there are so very much dependant on who’s working that day. Some of the waiters are really friendly and good at their job, but others barely say anything at all. Most of the time they don’t offer more water, they don’t ask if the food is ok, they don’t ask if you would like to look at the menu for dessert or if you would like some coffe or anything else to drink. It’s pretty normal to be offered coffe when ordering dessert. They don’t even bring cutlery if you order a appetizer/starter, and everytime i’ve done that i have had to just either use the same cutlery, or steal from the next seat. It all just feels very unprofessional. The food is great most of the time- but the size of the portions vary too much and also the taste of the food. Sometimes you get a lot of food, other times you leave hungry still… It’s also fairly expensive, and i do expect to get coffee included when i buy a main course and a dessert. Even the cheaper restaurants in Lakselv offer free coffee after the dinner, but they don’t here. Had to pay 35kr for black coffee after spending almost 1000kr on food, and i was not even offered milk and sugar. It feels a bit petty, and doesn’t show any good will for the customer. The foreign waitresses both look and sound really unfriendly- no smiles, not a friendly word from them, and no service what so ever. The lady who waited on us the last time we were there, she even had her cell phone in her pocket and it kept making sounds as she got Facebook messages… Like i said, it feels unprofessional.. An other thing thats super annoying is the spotlights in the ceiling. They shine so bright and directly at peoples faces, i wish i had brought sunglasses… This is probably the best restaurant in Lakselv, but it has potential to be so much better.
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