Old Plovdiv House in Kapana Area

Great spa. Not a great gym

Liked · The location is great, right next to all the trendy restaurants and bars, and within easy walking distance to the centre. Disliked · Air conditioners leaked puddles onto the floor, so we could not use them, resulting in two hot and uncomfortable nights. After the first night, we reported it to reception. They said it would be fixed. We came back that night to another puddle on the floor. Next morning, we thought it would be fair to get some compensation. First it was a flat 'no', and then some other excuses. Then the receptionist started to ask very specific questions, trying to catch us out before implying that we were lying. Manager got involved and would not accept any kind of compensation, despite THEIR facilities being dysfuctional. He also blamed us for not reporting the problem at 2 am. No one is going to realistically do that, especially as we would have had to phone a number on the door that only mentions 'phone for check in'. So, we wouldn't have even known that this was an option in the first place. They did move us to another room for our final night, which is the bare minimum, and doesn't really make up for the two very bad nights previous. So, accusing guests of lying about broken air conditioners, interrogating us on 'if we were using them properly as they only work at a specific temperature', and then blaming us for not phoning for a repair at 2 am. Very bad attitude by the receptionist, and the management. They need to own up to their facilities not working. We paid a lot per night, and only wanted one night's money back. Lots of arguing with the manager and receptionist who were not interested in making things right with reasonable compensation. They simply didn't want to give up some money, and instead preferred to have unhappy guests.

We stayed here two nights recently and everything was perfect. The rooms were very spacious, the size of a small apartment. Well stocked kitchen and a decent sized bathroom. Everything was spotlessly clean. The location was steps away from dozens of different restaurants, they even have one on location. We were also an easy walk from everything we wanted to see in town, with the train station an easy 25 minute walk. Best of all, the folks at the front desk were absolutely wonderful! The offered excellent advice on what to see in town, were super-friendly, and even arranged a cot for our toddler to sleep in, despite ********** indicating none was available (we did email and ask ahead of time; was set up waiting for us in our room). We will certainly look to stay here again the next time we are in town.