Hotel Jezero

The hotel is very close to Plitvice Lakes National Park entrance 2. But it is far from anything else. There is no kettle and air conditioner in the room. The only hot water provided by the hotel is very dirty in which it has full of floating 2mm sized snowflake like sediment dust. There is no shop close by to buy clean water & the worst is that the hotel restaurant does not allow anyone to fill clean water but forcing you to refill dirty hot water into your drinking bottle. Two nights had two dining experience at hotel restaurant: first night the food is just okay. The second night we had been served cold plates regardless we ordered hot main course – both pork fillet & veal meat were chewing & already cold when on our table. The side vegs in the plate were not freshly cooked – too cold to eat!! For the breakfast if you are after large tourist groups then most food containers will be empty. You must have time and wait for most empty food containers to be filled up again. It is clear that the old hotel is designed for tourist group not for individule travellers.

Near to entrance 2 of the park, decent room size, but no air-conditioning

房間無冷氣空調，可以理解在國家公園保護區裏的酒店，比較自然簡單。若夏天入住要有心理準備 房間一般大約國內三星酒店水準，但洗手枱和浴缸排水困難會積水，這就有點 ….. 酒店有捷徑可以通往 入口2，地理位置非常棒。停車免費 若購買一日票，可以打印出來給酒店前台蓋章，可以延長一天，隔天一樣可以進入

旅遊多年從未見過一間酒店不提供熱水瓶又限時供應熱水只有用餐時間才有熱水可用在餐廳內的凍水是不能夠盛裝的，職員會警告你這些凍水只能在餐廳飲用不能愛用瓶裝走。 辦理入住手續時被酒店職員嚇破膽 我被告知預訂了八個房間，他拿起一疊紙逐一張在我面前數算說我訂了八個房間 我告訴職員我沒有這樣訂購 我只有四個成人怎會有八個房間我又出示了我的入住證明電郵 但他毫不理會此告訴我我的電腦是這樣顯示我不管你怎樣 從沒遇過這樣態度差劣服務欠佳的酒店而職員叫人嘆為觀止 之後是我自己找Trip.com由Trip.com的職員幫我處理這樣弄了一個小時才能正常入住而他們做錯了事。一句道歉也沒有毫不毫無悔意叫人憤怒。 另外有關於國16湖國家公園入住該酒店門票應該可以Extent的但他們回覆沒有他們也告訴Trip.com的職員沒有此服務實在令人憤怒 從沒遇過這樣蠻不講理毫無服務態度水準差劣的酒店業職員

為客人預訂，一家三口出行，反饋很好，對整體安排也很滿意！ 這家酒店已被收藏，會繼續推薦給有需要的客人！

酒店位置很方便，設施斉全。唯職員服務甚差，於入住當日1：30到步，唯酒店職員堅持2点房間才可入住，經商量後决定先寄存行李於大堂，待遊湖後才攞房，酒店職員冷淡地交了一條大當鑰匙叫我們自行搬行李到大堂雜物房存房行李，亦沒有交待稍後攞房詳情。唯獨一讚是酒店晚餐不錯。