Ura Jardin Del Atlantico

Un sitio acojedor El personal muy amable Se veían los chicos poniendo a puesta muchos apartamentos. La tienda que está dentro TIENE DE TODO y muy buenos precios El mini bar excelente, la chica que atiende y los precios Muy contentas. Quizás el precio muy alto para ser un complejo con tanta gente

We stayed here last year and it was absolutely shocking, the apar**ent furniture had cigarette burns all over it, gods knows why you have to pay a holding deposit. The pools where dirty and the ladder to go in and out the pool was hanging off the wall of the pool so very dangerous. The staff are rude and very unhelpful. The food is cold and tasteless. Came home and complained to Tui as the photos on there site are nothing much like the actual place, think the photos are from back when the place first opened. This hotel caters more for the Spanish than tourists.

Very loud, difficult to sleep. Bar/restaurant across the street playing loud music until at least 3am

Jardin del Atlantico Stayed 08 May until 12 May 2023 There’s a 50€ deposit required upon checking in. This is handed back when checking out. If you want to hire a safe, the price seems to be based on how many are in your apar**ent and how long you’re staying for. Our stay for 2 people, Monday to Friday was 6€. Safe instructions are rubbish. Had to call reception who sent someone to help. Young female receptionist was nice, however, witnessed a rude older man who chose to ignore people waiting at reception until he decided he was ready to deal with them. Very abrupt. Needs to rethink his customer service skills. This hotel is in serious need of an upgrade. No air-con in any of the rooms. Stifling hot conditions. There’s a shop in the hotel that rents (yes rents) fans but it was closed for the whole time we were there. Furniture is worn, torn, shabby, chipped and dated. They’ve got a cheek to ask for a deposit for breakages! Bathroom was a disgrace and in serious need of replacement. Floor tiles were chipped. Bedroom had 3 small windows to the top and only one opened. Bedroom backed onto the landing area, which also overlooked the Irish bars straight across the road. These bars entertain until 3-4am so no chance of any sleep because there’s music booming from the 4 different bars. There’s also the Wednesday market that starts setting up from 6am so just when you manage to fall asleep, you’re awoken with all the noise of them setting up. If you close the window, you suffocate from the heat. The bedroom had twin beds that were separated by a bedside unit, so if you’re a couple, don’t expect to be able to sleep together. You’re constantly awoken by the people coming in at all hours and doors banging. If you are a family or have young children you might not want to choose this hotel. Kitchen has a counter-top cooker and also has a fridge-freezer. Found a cockroach in the kitchen area on the 1st night. The hotel has 4 pools with plenty of sun-loungers. There’s a poolside bar at the one with the kids pool. The other 2 large pools don’t have a bar for drinks/soft drinks. Sports bar that’s open from 4-11pm has an outside seating area but gets loud at times if your balcony overlooks that area. Barman was lovely. Very welcoming. Restaurant had a large selection of foods for breakfast and is open from 0800-1000. Most of the hotel clientele are out till 6am so never made breakfast. It was always quiet. I wouldn’t recommend this hotel unless you’re part of the LGBTQ+ community and/or like to party till the early hours, but beware the dated apar**ents!

We stayed for two weeks. This was second time. The previous almost 2 years ago in January. We had 4 incidents which required reaction from the staff. None of them were directly linked to service. Every time the staff reacted quickly and correctly. BIG PLUS!! The language skills in some hotels in Gran Canaria has been inadequate, but not this one. The reception understood immediately what the problem was and it was fixed quickly and friendly. So the staff was friendly and most of all professional. They knew what to do. The hotel itself is not very new any more, but clean and tidy. The especially good part at least in those apar**ents we stayed was that even in very windy days, the wind in the balcony did not disturb. We were able to have the morning coffee and evening snack on the balcony without need for xtra clothing. We only used services in the pool bar. The price level was decent and service good.

Very excited on arrival to the hotel with nice entrance, and quirky but dated (forgiveable) lobby with shops. The shops were small and not exactly the kind of shop you could get stocked up for self-catering though. Local bars nearby and close distance to the beach, supermarkets and far enough away from the busier areas. Great. The room was not forgivable. Although excited, we had a "let's make do" attitude. An exposed and broken fire alarm just outside was the first concern, the shower pipe was away from the wall and leaking, the outside door was not secure, furniture dated and in need of an upgrade, the fridge handle was broken and rusted in places, lack of wall plugs and plugs covered up and a very tight bathroom with little space to maneouvre. Did not feel safe. Plenty appliances but didn't stay long enough to try them... The bedroom had complimentary earplugs with a "just in case you need them" advisory. This should have been clear warning. The bedroom window was facing the local [karaoke] bars and clubs just across the road. The noise and vibration, even with earplugs, could not be drowned and could not sleep the first night. The second night was just as bad. We eventually paid for another hotel (Suite Hotel - amazing!) just to get away from the Jardin Del Atlantico hellhole and to make the best of the last 5 days. The one funny point was the receptionist's confusion why we handed the room keys back with 5 days left. Will never return.