Eilish
12 de fevereiro de 2024
This is nice property in super location but the EXTREME NOISE in the rooms is unbearable. There is beach club at fair side of the resort that pumps out extremely loud music from 1pm to 4am morning and when your in your room its like been in the middle of the club. So if planning afternoon nap or sleeping before 4am in morning its hard. i used my earpods noise cancellation at night. The rooms are grand but basic not even irons in the rooms. Beds are is so so ...All the resort Staff are fabulous with exception for front desk staff, I guess they don't have to be nice since they don't work for tips. Food at Las Olas is okay for breakfast but stay clear for dinner buffet its very bad ... instead you can swap dinner for lunch at Fuego which you get starter, main and dessert or you can use for dinner but only get $27 pp at this restaurant .. lunch served till 5pm so late lunch is great value and food is good.
This hotel DO NOT recognize the fact there are ******* VIP hotel.. i said it 3 times to guy checking me in and next morning asked to changed rooms due to noise , smell and darkness of first room, the receptionist did seem to care at all about my complaint and fact that food the night before at Las Olas was uneatable .. very bad .. i said again to her about upgrade i wasn't given and other extras which i listed to her , she just completely ignored what i was saying .. ******* you need to review this as they are not VIP complaint.
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