Spring Hotel Vulcano

Lovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out! Pros: Very good location Modern hotel Heated pools( wheelchair friendly) Good food and service Cons: No shampoo in a room! It's a first for me 🙈 The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣 All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family

Ideal situation close to a wide range of beaches, restaurants,bars and shops. Easy walking in both directions towards harbour or los Christianos. Excellent reception, quick check in and helpful, courteous team. Rooms modern, comfortable and housekeeping standards high. Would always book a pool view as those on hotel side had poor view from rooms. Pool area excellent. Plenty of beds (despite quite a few early morning towels going out), really peaceful, no music so listen to the birds ! Really impressed with access to all pools for guests with limited mobility. We had great option of access to balance terrace overlooking the main pool, enjoying infinity pool and complimentary beer and soft drinks. Beds do get snapped up from opening at 10.00 so be prepared to get in the 9.55 queues. With wide selection of nearby good restaurants we opted for bed and breakfast so can’t comment on dinner. Breakfast had good selection of bakery, fruits and cereal but cooked food was disappointing . It was very congested up to 10.00 . Evening entertainment was okay . Variety of tribute acts who kept us entertained. Two areas to be aware of Refurbishment of central atrium underway so be ready if your room backs onto central area to be woken Monday to Friday from 8.00 with noise from pneumatic drills and hammers….not a great start to the day. Try and get above floor four to avoid noise. Expect some noise from guests in early hours as they drunkenly return along the corridor .

We decided that having retired we would spend 4 weeks in this hotel . We had previously stayed 4 times already in 2023 and brought others to the hotel also. We splashed out and paid for 4 weeks which was just under €7k for the UP! service. All was well for the first week, half way through the second week my husband visited the bar and asked for 2 glasses of ice . You can imagine our surprise when he was asked for €2 having spent this money on a “luxury” holiday. So every day my husband went to the shop for ice out of principle. Their staff were clearly embarrassed at having to charge for ice. Half way through our second week we received a note to say that we were no longer receiving bottled water. This is despite the fact that we had already paid for bottled water in our booking . We complained about this and were told that we should BUY their containers and use the tap water stations on our floor. We took these containers to the restaurant and were refused glasses for our water as we were told these were not allowed in the restaurant. Puzzled by this we asked why. They said we had to buy water in there. So effectively what they are saying is it’s ok to be “green” in the rooms to save them money but not in the restaurant where they can charge for bottled water. A bit of double standards. The containers were €3.95 and broke twice. We complained and were basically told tough luck. This was until my husband spoke to Ariana. Then these were refunded. In the third week some building work started at the back of the UP! area. Although the noise was a bit annoying it didn’t bother us too much. Over the coming days the noise got louder and louder to the point where it was unbearable and the dust was everywhere and we both nearly skipped at the lift on the glass floors. Next they segregated off an area where the jacuzzi was to replace it. It remained cordoned off for a week with no on e working on it. We complained to reception and to Mar Alonso. The so called Hotel Manager. Asked for a meeting with her which didn’t happen. The last straw was when they started doing work to the area which served food. There was plastering going on and the food was not covered . Absolutely shocking. We complained and asked for compensation. None was received. Several other guests were equally annoyed and had written emails to no avail. So we left 5 days early. This is actually a lovely hotel with just poor poor management. We write to Ms Alonso and Jo Robinson with NO RESPONSE. So they have left us no option on this review. All it takes some times is customer service! We know several other guests have written to these directors and received no response. For anyone going there soon I suggest you ask in advance if all works are finished. Buy your own water in this luxury establishment!

Quite helpful staff, clean,and,well positioned for bars,shops and the beach. Having previously stayed here before I was a little disappointed that the food quality had declined with less choice than expected, I hired a mobility scooter and found that the charging area was so overcrowded that on several occasions I was unable to charge the scooter,or retrieve it. The revamped pool is much better, but the sun beds around the pool really need upgrading, other than having to pay extra for the privilege

Arrived at hotel for a nine night stay in UP! pool view room, half board. Checked in & went to room. Don’t think the room was ready as some minutes later as we were unpacking a work man arrived to fix shower door. We had to wait in room till he finished although he wasn’t long. No gowns or slippers in room either which is advertised comes as a package with the UP! Experience. Went to dinner to be told a restaurant door that I hadent booked! I advised the girl that I hadent been made aware of this on checking in to be told ‘I’m telling u now’!! but let us in this time. This was quite embarrassing as people waiting behind us. I found not much variety or quantity of food, had few chips that night. Next night not much better, there was steak on which I took but quality so poor I culdnt even chew it. Bowl of ice cream & fruit that night! Decided to downgrade to b&b as we were buying meals outside anyhow for the next 7 days. Informed travel rep of all of this & after interacting with manager few days later was told that we weren’t being reimbursed for the 7 nights we weren’t going to eat in the restaurant. An extra expense for us! We had cockroaches on r balcony & in room, I was terrified, never slept a night while I was there. Hotel informed & was told it’s normal in this climate & cleaner knocked door & handed me a tin of spay for them, never deterred then anyhow. Myself & husband where upset of how things-where working out & spoke to quest relations Agoney, he was pleasant, listened & apologised for everything & assured us issuers would be sorted and we would get our robes & slippers as well. I told him that I’ve read reviews & the hotel always says in them did you tell us? So I wanted to do that. We were told everything would be sorted out. Astonishing to say nothing was done! No one seemed to care. I couldn’t wait to get home & cancelled another holiday I’d booked for next year, I was put off completely!! On a positive note The Arona Gran sent an email wishing my husband a happy birthday while we were there. I will never stay in a spring hotel again’

Hotel has gone down hill.. staff brilliant.. sadly too many cutbacks..half board has plummeted to 2 star hotel.. won’t return.. sadly.. hotel will be gone in 5 years to a lower market clientele.. with a heavy heart.. such a shame..the owners of spring hotels are heading for a fall…

My partner and I stayed at Vulcano Hotel in May to celebrate his birthday, and it was a delightful experience! The staff were exceptionally kind and went above and beyond to accommodate us. Upon arrival, we were pleasantly surprised with an upgraded room and a birthday cake (for which we paid €20). The breakfast was decent, though not remarkable, so we opted to eat out. Our room was lovely and impeccably clean, with daily housekeeping doing an outstanding job. We would highly recommend this hotel and look forward to staying here again in the future.

2nd year staying at the Vulcano and can't wait to return. This hotel is just lovely. I booked a twin room and 2 friends booked similar. The hotel had no problem putting us in adjoining rooms which was very handy for us. As we were staying for 7 nights we opted the airport transfer to be organised which was very straightforward and once we arrived in Tenerife airport it took less than 5 minutes for us to be in the car and on our way to the hotel. Check in was very quick and straightforward as well. The receptionist that we had for check in and out was really helpful and pleasant. I did find some of the others not as nice! This year we noticed that there was no bottles of water in the room, but the hotel has replaced this with water coolers on each floor which to be honest was so much better. You had access to chilled water at any time and you could buy a reusable bottle at the reception for 3.95. This year we opted for bed and breakfast and we weren't really sure what to expect, but we were really happy with the buffet option in the mornings. There is such a wide variety of foods from an Egg station with a chef cooking omelette to orders, to cheeses, pastries, fruit,cereals, hams, juices , pancakes and waffles. You're spoilt for choice at breakfast time. We spent our week by the pool and apart from the first morning where we find it hard to get loungers together, we had no such problem any other morning. The hotel has activities running throughout the day with Bingo on about 10ish and Aqua aerobics at 11.30. There is a games room where they set up Darts, Archery and Bowls throughout the week. There is also a bar restaurant by tbe main pool and we ate here the majority of the week as well. It's can be paid by card or put on your room and paid on check out. The service is very fast and food is lovely. I can recommend the Ham and Cheese toasties and the Chicken Caesar salad. Towels can be got at the lifeguard and changed however many times you want. There are 3 pool areas. The main pool, tbe Balance area that overlooks it and then the Infinity pool in the UP area. As we didn't have access to the latter two I can't say whether they are any good. The rooms are nicely furnished with comfy beds and a nice sized shower. Tbe air con is powerful as well. We managed to get the WiFi working this year, something we didn't our previous year. If you download the spring hotel app it makes it easier. You can also add your reservation to the app to check in and you can also keep track of your spending. The hotel is in a great location. If you leave and turn right and down there is a selection of bars and restaurants and a little further down is the Golden Mile area. The beach is just over a 5 minute walk as well. While the hotel is pretty much an older crowd it makes it a really nice relaxing place to lounge about and enjoy the sun. The exterior is well maintained and landscaped. I would definitely recommend staying here.