Barceló Playa Blanca Royal Level - Adults Only

Disastrous 8 day break, the hotel is totally and utterly understaffed in a critical way. """"Understaffed in a critical way """ Those are the words of a Director of the Hotel, in a Canarian Weekly newspaper. No Waiters in Bar or Pool area. Food Awful, obviously no trained chefs. Food trays not refilled. Hardly any bar staff, so queues for drinks. Room not cleaned every day. Could go on, our holiday/break totally ruined, never again.

The hotel looks amazing. Check in seemed to take a long time to check in as there was only one person at the check in desk. The room on the royal adults only side was clean and nice. I didn’t like the key bracelet as it kept frying and getting too tight on my wrist.The magical restaurant look great but was unorganised with no one seeming to know what they should be doing as the tables were not clean away and reset up quickly and I was waiting for a coffee cup for over 20 minutes and had asked 3 times for a cup. The food was slow to come out in to the buffet area.we also had a power cut one night around midnight and our room was lite up by a bright emergency light which was on all night until 7 am when they turned the power back on. The manger of the hotel did give us a complementary meal in the Mexican restaurant which was great and very well run by the staff plus the food was great.

Very beautiful resort, but we arrived just 1 month after opening. Room was nice, but was not clean. Very much dust and my socks got so dirty by walking in the room. We paid for a swimup room, which was lovely, ask for room 1245, it is a corner room and has the biggest pool area! Water not heated, and in winter time it was freezing, but I was prepared for that so no complaints. We also had Royal Level access and it was SO worth it! If you travel without children, do not hesitate! The food in Magical restaurant was GREAT, kudos to the chefs! Breakfast, lunch and dinner service SUPERB! Not all restaurants was open when we were there, unfortunately. I would have loved to try KOI. I think after a couple of months and by summer this will be a great resort. Maybe a little bit cleaner, pool a bit warmer. It was very few guests, so the whole place was very quiet. I think Barcelo Playa Blanca is a good choice if you want and can pay for something more upscale in Lanzarote. But do choose Royal Level!

Das Hotel ist neu und wirklich schön. Das Personal ist sehr freundlich. Allerdings bin ich der Meinung, dass es einen Mitarbeiter geben sollte, der alle Angestellten im Haus kontrolliert. In den Zimmern werden die Kühlschränke nicht aufgefüllt, und benutzte Artikel wie Ohrenstäbchen werden nicht ersetzt. Die Putzfrau kommt zu sehr unterschiedlichen Zeiten, und die Zimmer werden nicht gründlich gereinigt. Es gibt keinen Mülleimer im Zimmer. Im Fitnessstudio wird auch nicht gründlich gereinigt; es fehlen Handtücher und Trinkbecher. Der Wellnessbereich kostet 16€, und ich habe das Gefühl, dass er morgens eingeschaltet und abends einfach nur ausgeschaltet wird. Das Essen aus der Küche war sehr lecker! Wie gesagt, das Personal ist sehr freundlich, und die Rezeption war sehr hilfsbereit. Insgesamt ist es ein schönes Hotel, aber es fehlt wirklich an Schulung, Organisation und Sauberkeit