Adelais Hotel

On their website they claim they offer air condition in all rooms and that it is included in the price. But at check in they tell us it’s 50 € extra per week! Also, the reception was unmanned when we arrived in the evening so we couldn’t even ask for AC. So we had to spend the entire first night without AC. It was terribly hot inside the room. Housekeeping was only done every 3 days which meant we had to ask for new rolls of toilet paper at the reception about every second day! We also heard other guests complain to the staff that their room was dirty upon check in, with ashtrays that were full and dust on the furniture.

After a really bad pick up at the airport was dropped at the gate by a really unhelpful minibus driver, my mum who has mobility issues and uses a walker then had to struggle up an extremely steep ramp to reception whilst we maneuvered all our cases, noone manning the reception desk just an envelope with our names and room key had requested ground floor rooms because of disabilities in our party which the rooms were ...from reception anyway if you want to access the bar restaurant or pool you have to use stairs. Worst all inclusive drinks ever only beer wine raki ouzo or brandy, soft drinks are all really cheap out of the machine, food is edible but very repetitive, pork has been served everyday twice a doy now, everything is swimming in oil, bar staff never once offered to help mum on the stairs or help one of us with her walker, pools are run down with missing tiles and green algae around the edges. There's no shops or tavernas within easy walking distance if you have mobility issue so unless you are prepared to pay for taxis you're stuck with the food. Been here 2 weeks and not had a single piece of entertainment only the same music played on repeat day in day out. Would never return have spoken to.other guests who came before ovid who said it was lovely back then but now it's just awful. holiday companies need to check this our cos its definitely not what they advertise will be contacting out company when home with a list of complaints .

On first impressions the hotel looks lovely. There are three gorgeous pools and lovely kept grounds where there are ample of sun beds and that is where it unfortunately ends . We were in a mezzanine room where the second bed is upstairs and aircon would need to be on all the time as very small and no windows and bizarrely plug point carved into the headboard. We arrived in the afternoon hungry and expected snacks as all inclusive to find there was just small rolls and tinned fruit. Apart from melon there was no fresh fruit at all. Food was appalling and basic . For example a tray of Brussel sprouts were brought out on three occasions in succession, once plain and then in cheese sauce. All inclusive drinks were just on tap red and white wine and a beer and only spirit was brandy all others were classed at extras. No fresh juices with breakfast etc. they are definitely missing a trick as the hotel could be so lovely. Our balcony had two very old plastic chairs which literally looked like they were taken from a skip. There was no entertainment and what ended up making our holiday was the taverna on the beach which we went to on our last night and had an amazing meal and bottle of wine. The friendliness at the taverna very much highlighted the unfriendliness of the hotel staff in the dining room and bar who you were lucky to get a smile from. The cleaners were very friendly and always said hello and our room was made up every day. Unfortunately I would not go here again and I couldn’t recommend.

Definitely not a 3 star hotel poss but-star No functioning aircom in mid July So No option for air conditioning- seemed all rooms had broken units though advertised Cockroaches en masse Man walked into our locked dark room at 11pm and terrified me and my daughter. W should have said it to guides but my phone reception was terrible. Hotel owner senior was horrible and shouted randomly at guests And made my daughter feel unsafe Horrible broken mattresses Junior Hotel person told me I was stealing breakfast because they couldn’t find my room no on list over those who had paid for breakfast Horrible staff except the front desk guy who was nice enough No working wifi

When we booked this holiday for our adult daughter and ourselves the reviews were very good, however as time went on they plummeted . I was very concerned, but we were pleasantly surprised with how we found it. It is a small hotel and I don't think that you should expect the range of food or facilities found in a large one. Clearly covid has had a huge effect on things there as it has everywhere. We found the food OK, believe me we have had worse and we always found plenty to eat. The food is not always as hot as we like but that is general in Greece, a quick zap in the microwave sorted that. We would like to have seen a few more Greek dishes but what there were, were good. Ice cream is available all day on self serve. Drinks served were OK for us but an interesting selection of spirits! The bar service was good and we never waited to be served. The hotel is in a very rural area and we enjoyed walking round the lanes and seeing the sheep and goats with their bells on. Five minutes walk takes you to the beach where there is a taverna with free loungers and a beautiful crystal clear sea. The bus stop is five minutes walk too and there is a little village very close with a chemist and other shops, so not as isolated as I had expected! Our cleaner Gina was amazing and always smiling, a credit to the hotel. We went on one of the little trains which picked us up from the top of the road and took us up into the hills, amazing views! One of two downs for us were that they did not let us pay the room tax by credit card which we have always done everywhere else. The pool sides were covered in algae, we didn't see the sides cleaned whilst we were there. The cats are everywhere as is normal but it was pretty much left to guests to sort out the mess on area of grass where the sun loungers are. Having had no late night music we were suddenly subjected to it twice at the end of our 2 weeks, one night the thumping music and clapping and shouting went on until at least 12.30, with the bar man still chatting with his friends at 3am. We saw no notices that there was anything going on at night. The hotel for fine for us even when the rain poured through our ceiling one night when it rained heavily! It does need some tlc in places, but for what we paid we were happy.

Was here on a week holiday all inclusive and the hotel is a let down . Only beer and wine ( beer was a half glass filled with froth ) . Staff unfriendly but cleaner was lovely always gave us a smile and chatted away . Would not recommend this hotel no entertainment and lights go off at 1030 even altho people are sitting out . Same music played over and over every day . Not a lot choice for snacks 2 different kinds of rolls which were really dry . Don’t waste ur money on staying here .

Upon arrival to the hotel we were greeted by a friendly receptionist that gave us lots of details of excursions, places to go and how to get there. we also received a room upgrade which we were grateful for. the food was a big let down for the hotel as it was basically the same dishes every day for breakfast, lunch and dinner which was below average so we would end up eating out virtually everyday! There wasn’t any entertainment as advertised however they did open up the lounge bar for drinks and some music in the weekday! Marios was very friendly as well! Gina was a cleaner at the hotel and made our stay so much more enjoyable with her helpfulness and friendly smile every single day! she’s a credit to the hotel as we always saw her working hard! there is a beautiful beach 5 minutes away from the hotel with some tavernas with nice food as well as free sun beds! Overall we enjoyed our stay in crete but wouldn’t return to the hotel due to the quality food and lack of atmosphere.

A SUMMARY - terrible and tiny hotel, management lied and gaslit our booking provider, disgusting food, lack of vegetarian options (offered cold spaghetti and rice), lack of wifi, nothing to do, horrendous godforsaken place. My partner and I booked a package holiday through Thomas Cook (first mistake). We arrived at Chania Airport and took a taxi to Adelais Hotel which cost us €55, one way. We checked in at reception and had a pleasant interaction, first impressions of the hotel were that it was incredibly small, and looked just okay. Our room was fine. We had a double bed (two singles pushed together) but overall it was clean enough – however the bathroom didn’t resemble the photos online, it was dingy, and the bathroom door knob was missing its cover. As we arrived in between mealtimes, we headed for the ‘snack bar’. This consisted of two different types of rock hard roll (both containing meat) and some very curious looking fruit. There was ice cream available which you could serve yourself, which was actually the only good thing we experienced here. We wanted to have a drink but were told cocktails were not included in the all inclusive, which to me, does not make sense, so were left with wine and beer. We decided to go to dinner which was at 7pm. There wasn’t much of a rush seeing as there was about 30 people in total at the dinner service (if that). My partner and I have been to all inclusive hotels before so expected a varied buffet as advertised. However, when we got to the dining area there was around 8 different trays of food. We had clarified at reception that the buffet and food options all cater to vegan and vegetarian options, as my partner is a veggie, however out of the 8 types of food on offer, he could eat cold horrible tasting PLAIN spaghetti, or some rice. This was because none of the food was LABELLED and no staff were present for us to ask questions. Having had such a disappointing meal which neither tasted good or was warm, or that either of us enjoyed, we decided to contact Thomas Cook regarding the quality of the food who said we needed to speak to the hotel staff first before they could do anything. So we headed to reception to raise these issues. We spoke to both the receptionist and the manager Nikos and highlighted that although both the hotels website and the receptionist upon check-in had told us that the food was vegetarian friendly, we were disappointed that my partner could only eat cold spaghetti or rice, and that even the other dishes on offer were of horrible quality and were cold, even though we attended dinner as it opened at 7pm. We were told by the manager that there are enough vegetarian options, as there is salad and fish. Well, we all know, vegetarians don’t eat fish, which he was surprised to hear. He then asked my partner ‘Well what do you eat, and what do you want’, however, we didn’t expect to be at an all-inclusive hotel and be asked to design the menu. As for the temperature of the food, Ni

Unless you are going for a hotel that caters for the over 80’s do not stay here! There was absolutely zero entertainment on in the day or the night, we were all bored out of our brains, no pool table or table tennis to even keep the kids entertained, we were tucked up in bed most nights by 9pm!!! The food was horrendous, they do not cater for families with small children even tho advertised for families and to be honest staff were no help and quite rude when I requested a plain burger for my son instead of eating a burger covered in mustard sauce if u could call it that! All inclusive drinks were red wine, white wine or lager so unless u drink any of these then there’s no point whatsoever in going all inclusive… what a total waste of money this holiday was! I will never ever visit Greece again!!