Usuário convidado
4 de setembro de 2023
We booked this supposedly 4 start hotel through Jet2 who we had travelled with before. On arrival we were horrified by the tired and scruffy external appearance of the hotel. Drains in the wall were overflowing with brown slime and no attempt had been made to clear it away. The building is in poor repair with cracks all over the facade. The receptionist, Tiziana, was charming and allowed us to change in a room which seemed like a staff locker room as we were very early and couldn’t check in for several hours. We eventually checked in and were extremely disappointed with the standard of room we had been allocated. The bathroom was awful with poor lighting, mould in the shower and rusty fittings. The shower drain was blocked and took an age to empty. After a short time in the room we heard what we thought was a car alarm going off, only to then realise it was the air con unit in our room. I went to reception and raised this with them and they could not even be bothered to come to the room and listen. It was Sunday so we understood that it was unlikely they would be able to get en engineer so we accepted that we would not get any sleep and the issue would be resolved the next day - alas, it was not and they did not even have the courtesy top tel us which suggested they had absolutely no intention of doing anything about it. Other areas of the hotel were in a poor condition with blown lightbulbs and stained carpets. Eventually the ineffective rep from Jet2 came to the hotel and attempted to resolve the matter. We were offered to move to a different room for one night so we could get some sleep - but this defeats the object of checking into a hotel, unpacking and enjoying a relaxing holiday. On day 3 we were moved to another one with no noisy air con, though the bathroom was marginally better with less mould, but still a rusty soap dish. The breakfast buffet was not four star standard with tinned fruit and only high sugar processed cereals. I asked for plain oats and they looked at me as if i was crazy. Most days, as a special treat, you could have the previous nights left over vegetables with your breakfast. The only memorable thing about breakfast was the excellent coffee. We were surprised to find only a few sun beds by the pool, but assumed (wrongly) that we could use this in the garden overlooking the sea - alas not so, they were reserved for those residents in the older building . Okay, so we can use the sub beds on the beach - at an extra charge. The housekeeping staff were delightful and doing a good job with what they had to work with - it is difficult to clean somewhere that is so poorly maintained. With the exception of Tiziana the reception staff were unhelpful, disinterested and rude. We were challenged as to why we had posted a bad review? Seriously - they have absolutely no desire to look after guests and clearly only want the money. The restaurant staff were helpful and efficient. We were surprised not to have been contacted by the M
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