Vele Storiche Pisane

我也不知道該打多少分，你説服務不好吧，她一直幫忙刷郵箱看收到郵件沒有，你説服務好吧，她又不啷個耐煩，酒店那個郵箱，真是全世界的郵件都收不到，就衹能收到訂單郵件，絕。

The hotel has a good location, it is only 15 minutes from the the leaning tower by foot. The walk is very easy, there is also a train station very close to the hotel.

We would stay here again. The room was immaculate, breakfast was very good, and it’s a great location; but customer service is not their strength. For example, although we are seasoned travelers; and despite Google having lead us directly to the front door of the hotel, we had a great deal of difficulty finding it. The only evidence of its existence is a sign painted on the wall of an adjacent building. Its paint is fading, located well above eye level, and perpendicular to the street. There is no lobby or anything to suggest there is a hotel behind the locked gate leading to the hotel’s front door. Its existence was finally affirmed by a guest who emerged from gate. She told us that “they don’t show up” until 3:00. Our reservation stipulated that check in began at 3:00 but we had hoped to check in early. We had lunch and returned shortly before 3:00; but the front door was still locked. We found another guest at 3;20-3:25, who let us in and pointed us to the room where the office was located. The woman who checked us in was very pleasant and said the front door shouldn’t have been locked. The remote control to our 17 inch TV didn’t work. I called the office to request another remote. They told me that they would send their “technical expert” to our room. She arrived in an our, confirmed that our remote didn’t work; and showed me how to change channels manually on the back of the TV; but she eventually found another remote. NICE HOTEL with a SKELETON STAFF

Beautiful rooms and well decorated. Walking distance to dining options, Leaning Tower and groceries store. Close to rail station as well. Fantastic host that looked after us and provided information that we needed for the local area. Would stay here again.

We had a lovely stay. The breakfast was a lovely added extra. The rooms were big and spacious with clean towels everyday. If you are wanting to go to the Leaning Tower it’s an ideal location.

The property and staff were all very good, but I booked the stay as an apartment with cooking facilities. When we arrived and went to our room there were no kitchen facilities , it was locked away. When we questioned the staff we were told it was 10 euros per day extra which was not mentioned in the booking, which on a way spoilt the stay.