Hotéis perto de Praça "Hilario Lucas", Piracicaba

We stayed three nights at the Beira Rio Palace on my last visit to Piracicaba. The hotel’s conveniently located along the river and has ample parking. There’s a great Churrascaria next door with live entertainment. The party winds down at midnight. The rooms are basic but functional. Internet service could be improved. Breakfast was good but the scrambled eggs were too runny for my taste. The hotel lobby was festively decorated for Christmas and I greatly appreciated their laundry service.

Arrived at the property early at 10am from international flight and was not able to check-in but realized other people were checking in before us and not having to wait. finally at 3pm i approached the desk and inquired if the room was ready. Just so happens a room was ready exactly at 3pm so completed the check in process, got keys and went up to the smallest nastiest room you could only imagine. I quickly went to the desk and said that’s not the room we booked. Thankfully I had the our reservation printed out indicating a suite and comparing pictures on the website we were given a basic standard room. When questioning the front desk staff, they went silent only speaking Portuguese in front of me like secretive. They went to get the manager, Gunter who came of a back office smiling asking how he can help. however after telling him what my problem was he quickly changed faces and began to tell me over and over that we got the room i booked, referring to a standard room, although i’m holding a printed copy of my suite booking?? Gunter or Gunther (i actually had to ask later as he would not tell me his name). We went back and forth in conversation telling me I was illusional with the room and that i got the standard i booked. I showed him my confirmation print out indicating the suite booked and he actually told me that I can have the suite but would have to pay the difference in rate. This outraged me and I immediately called our booking agent to report his repeated attempt to fraud me into paying more money. I requested to leave immediately because of the discrimination received by Gunter and the insults he continued to express to the staff in portuguese thinking I only spoke English. (Don’t judge your guests by the book) Gunter refused to offer a full refund stating i had checked in earlier in the morning? This was getting crazier, i reminded him I had just received keys as they denied any early check in and he was fully aware seeing me all day around the lobby. This hotel is the worst in all levels of expectations; service, cleanliness and professionalism…if discrimination is what you want then this hotel is for you, otherwise STAY AWAY!!!!!

I have been hosted several times in this Ibis, and I have always been very well-served, there were eventually point problems in the rooms or reservations, but all were easily resolved by the care team. This is the hotel's strong point, along with good location, good accommodation and good breakfast.

I really liked. Excellent breakfast. As my first experience I recommend it.

Ótimo ambiente. Excelente iluminação natural. Acomodações impecáveis. O banheiro é muito bem organizado. Tudo com excelente manutenção e aparência de novo.Limpeza impecável. O espaço da Piscina é muito agradável. Restaurante confortável, aconchegante e comida maravilhosa Considerei o Hotel bem familiar. Não ouvi um ruído sequer durante a noite, apesar da diversidade de Hóspedes que lá estavam: vi muitos jovens, vi casais, vi equipe de produção de Fernando e Sorocaba, eu mesma fiz parte de um grande grupo de Músicos e Musicistas que se hospedou no final de semana e, todos, sem exceção, amamos o atendimento. Aaaamei também o atendimento no Restaurante. Todas carismáticas e dedicadas, mas Vanessa Souza se destacou: alegria e doçura pura. A colabora Vanessa Souza é maravilhosa. E Alessandra, a Gerente, garantiu com maestria que tudo saísse muito bem e acolhedor. Ponto negativo para o WIFI: não foi possível acessar por todo o período. Pra mim, só um detalhe. Continuo 100% satisfeita.

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