Jennifer
21 de janeiro de 2024
There was an Arctic blast that close the road getting into Pigeon Forge. I tried repeatedly to contact the manager and was always put off. ******* contacted this hotel three times, and they did agree that the roads had been closed, but they would not give a cancellation or let me change the reservation. The agent agreed with me that they were very unprofessional, and I would never ever consider staying at this hotel. Unprofessional. No Customer Service. No communication. And one of the front desk clerks did admit to ******* that the roads had been closed. Money grab from you nowhere!
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