Capucine Villas by Himmapana

Really enjoyed the private pool. The free shuttle to Kamala town and back to the villa was really convenient. Instant communication with the staff via WhatsApp was great. The place could do better in terms of cleanliness as most of the bedroom drawers were filthy and seemed to be falling apart already.

We stayed in a beautiful 4 bed villa Cupacine Villa C with stunning views for one week, starting December 22nd. The property was spotless and well-suited to our group of six adults, a three-year-old, and a baby. Beds and Comfort: While the beds were generally very firm, two were uncomfortably hard, making it difficult to sleep on the first night. Upon closer inspection, we noticed these two beds lacked toppers, unlike the others. Once we reported this on day two, the concierge promptly provided new toppers, resolving the issue. Noise Issues: The downstairs bedrooms initially suffered from excessive noise. On day three, we reported this to the concierge, and engineers identified the source as the pool pump. While the issue was resolved within two days, some residual noise from the air conditioning compressors remained, as situated with pool pump close to the downstairs bedrooms, which was mildly disruptive at night. Cleaning Supplies: There were no cleaning supplies in the villa. When our three-year-old was sick on the bathroom floor, we had only toilet paper to clean up the mess. After contacting the concierge, they sent over a mop and bucket but requested it back the next day. While daily housekeeping was excellent, it would be helpful to provide basic cleaning supplies for emergencies or to help guests maintain the villa. Similarly, when our baby was sick another evening, the concierge quickly provided fresh bedsheets, resolving the situation efficiently. Safety Concern with Bedroom Locks: Each bedroom can be locked from the inside with a simple twist knob. On our last night, our three-year-old accidentally locked himself inside, causing concern when he stopped responding to the babysitter. We contacted the concierge for assistance, but in the meantime, we discovered that one of the sliding doors to the room wasn’t secure, allowing us to enter. We found him asleep on the bed. While the concierge arrived within 15 mins, they didn’t have the right key. They later provided a key in case it happened again. Families with young children should request a key that can unlock any room in advance. Kitchen Equipment: The kitchen was minimally equipped and not child-friendly. We had to purchase basic items like dishwashing liquid, dishwasher tablets, a coffee plunger, and a blender. Outdoor Area: The outdoor seating area was lovely, but some of the cushion covers were torn and showed noticeable wear and tear. Construction Noise: There was a construction site nearby that occasionally caused significant noise. Service and Concierge: The concierge team was very responsive to all our requests and concerns. For example, they helped us resolve the bed topper issue, noise complaints, and provided fresh sheets quickly when needed. On our first day, we ordered food from the villa’s F&B service, which was satisfactory. For dining out, Silk and Catch were our favorite restaurants. Another local favourite was LILO. Transportation: We used the villa’s shuttl