Hilton Garden Inn Phuket Bang Tao

Everything was great. The staff was very nice, the room was bright, spacious and clean and the food was delicious. They offer a free shuttle to and from the beach but only a drop off at boat avenue (shopping and food area nearby). My only suggestion would be, add a pick up at boat avenue. Younger guest, as I, don’t mind the walk back but elder guest might appreciate that easy pick up without having to pay for a taxi or grab.

The hotel is heavily tired. It probably was good once it has been built but now it doesn't look as good as shown in the photos. Our first room (1-3 photos) was a disaster. It had a door to the next room and there was a strong kind-of-sigarette smell coming through the door gap. It was impossible to stay there. And it also had hair all over the floor and the dirty spots almost everywhere. I had to ask for another room (4-9 photos). It didn't have that smell and was a little cleaner but not perfect as you can see on the photos. I also disliked both of the rooftop pools despite the fact that I am totally a pool guy and in some hotels I was the only one spending the whole time in a pool. They doesn't look that beautiful in real life with dirty tiles. Anyway the employees are kind and helpfull. The location is perfect if you don't mind walking - it takes 10-15 minutes to reach the beach or 5-10 minutes to reach the shopping area. The breakfast is 8/10 and lacked of plain and simple proteins like sausages in a few days. As a result, don't expect too much from the hotel. Maybe it used to be premium quality but now it's 6/10 at max.

From 5 point I’ll give 4,5 , is good

The hotel is very comfort and clean. BFF also good and having more food. The staff is very nice to serve you.

Room is nice and clean. Breakfast was great. Good service. Good location.

The hotel was very nice, nothing less than expected for a Hilton, the service was immaculate as always. The room service was very nice also, most of the days we ordered a room service since the price was good and the food was also tasty. The only downside for us was that we had to rent a moto for everyday of our stay since it's a little bit far from the beach (5 min by moto). As per the facilities and cleanliness, everything was top notch.