Patong Bay Hill Resort

A little bit difficult to call the shuttle although the staffs really try so hard to pick up clients Nice view from our room

New hotel, the room is quite big worthy to pay. The location on the hill is not a problem , the problem are thier services, check in can't found the booking. staff doesn't help anything even I show my hotel voucher. waiting to check-in half an hour. From lobby to room have to take shuttle not waiting too long but When you want leave from room to lobby waiting about 30 minutes without helpful from staff,not friendly.

Nice hktel but little bit bad smell if they put spary perfume will be better

DANGEROUS HOTEl!!!!! Scam hotel, unsafe, smell of *******, refuse to refund me, left after one night, someone tried to break into the room and said it’s okay just change rooms, rather than solving the problem, will they give me a refund, no!!! Rooms are bare, with loud music playing all night until 07:00am, can’t sleep, can’t rest, live in fear as someone tries to break into our room, we called up the security and no one ever came…… Liars, timeshare people everywhere after the incident and trying to checkout ti get my money back one of these losers tried to sale me their nonsense products, he never knew I was with my wife whom is Chinese and he started to slag the Chinese off, seriously! Furthermore they charge 1000 baht a night deposit, so if you stay for 7 nights it be 7000 baht deposit, poor transportation, hotel built on top of a steep hill thus hard to walk up the hill and they provide a car for a simple 30 second drive at 300 baht a time, don’t go, am on a mission to get my money back!!!! Please read the. Messages, anything goes wrong it’s okay they will not refund you, have gone to the local police station because they are thieves and liars, dangerous hotel, it’s not about the money it’s about safety

Location: quite difficult to locate, some bolt drivers got lost trying to find the entrance Check in: was a breeze, but had to pay a deposit of 5000baht which we were not informed of even in trip or confirmation email, i wish this was more transparent. It will only be returned to you during check out after housekeeping staff check your room( it will be deducted any item is damaged or missing) - After check in, shuttle will bring you up as the rooms are location on top, lobby at the bottom of the hill. The shuttle was very dangerous , if you are with luggage, going up the hill theres no buckle to hold on to your luggage if you do not hold on to it tight enough, it will just roll off the shuttle , we were also not warned about the steep slope. ＞ our room was located in the middle of the blocks, so the shuttle dropped us at the bottom and we had to climb the stairs with our luggages, the staff did not want to help us carry at first. - no shelter at all at the lobby, if its raining, then you’ll have to walk under the rain to the shuttle. - you can request the shuttle to drive you from your room to the lobby/vise versa as it is not really convenient with the hill and STEPS. -The first 2 days, staff was fine, all good driving us up and down whenever we called, then out of a sudden, they asked us to use the ‘shortcut’ to our room. Did not specify why, but we rejected after walking the FLOCK OF STAIRS for a day, they were at least 5 stories steep mind you. - if you do not wish to take the stairs, you may walk up/ down the hill, which is VERY dark during night time. Check out: worst day of all, they called your room at 1145 to rush you to check out, said will send a shuttle to OUR ROOM but did not specify which block they will be waiting at, we waited but no one came to our room. After waiting for 5mins? We are unsure if we should carry our luggages up or down to the different pickup point, so i used the staff phone outside to phone the lobby to clarify. The staff answering the phone did not even bother to listen to my question, she just answered, ‘check out? Yes ok we will send a shuttle’ then i asked again, WHICH BLOCK SHOULD I WAIT AT?? And she replied me ‘CHECK OUT YES OR NO?’ I said YES, then she just said OK and ENDED MY CALL. In the end, we had to carry our down luggage, without any help, up the steep stairs, and the shuttle WASN’T even there. We waited for extra 5-10mins before the shuttle came. check out: at the lobby, had to wait 10mins for housekeeping to check our rooms before we can check out successfully and get our deposit back. At the same time I had already feedback my encounter to the manager at the lobby, which said she will take care of if later. She’s fine, she apologized. ＞ and finally it was our turn to collect the deposit, the same lady who pickup and ended my call, called out to me. ‘NI HAO NI HAO( hello hello in mandarin) I was so offended, not every asian looking person can understand mandarin and she could have spoken to me in english cause I spoke to her manager in english right? Its obvious that she did not want to speak to me probably cause i feedback about her. All in all, i will not recommend this hotel. Thank you.

Was a fantastic hotel to stay in, would definitely stay again. Up in the mountains it’s situated a way a way from the seediness of Patong, giving you some peace and comfort high up in the hills. If you do go here, recommend you get a motorbike or car unless you’re a machine because the hill up is very steep and 200baht one way to the village can rack up pretty fast. Plus if you get a bike you don’t have to wait at the hotel lobby for the van to take you to your room (rooms dotted all over hills). I marked down for cleanliness as our hot tub turned green by the end and wasn’t cleaned properly, also they charged us 200baht for “losing” a teaspoon that wasn’t there in the first place and that we never used, so keep an eye on the spoon! Regardless, it’s an amazing place, loved it.

It was a wonderful and amazing trip for staying at Patong bay hill resort 2 nights. The staffs and receptionists were very nice and welcoming. They’re always smiling and greeting us when we meet. It made us feel comfortable to ask questions or any suggestion about attraction in Phuket

This hotel was great! I know there are a few negative reviews about service. However, we really enjoyed our stay. The shuttle buses to our room on the hill were 24 hours and they came within 5 minutes of our call. The hotel also offers shuttles to Patong beach which saved us a lot of money on transportation!

Hotel feels very dated and poorly designed. From the moment you walk into the lobby which is carpeted with AstroTurf, you feel like you are in a 2* motel. The rooms are extremely far from the “reception” so you have to wait for a buggy to pick and drop you off each time. They try to charge a 2000B holding fee when you arrive, which I didn’t in cash have so had to leave my passport. The rooms are honestly oversized for no good reason, the sofas are like cardboard coated with hard plastic. Shower was only luke warm, I complained 3 times and the maintenance man came and claimed he repaired it only for me to endure another Luke warm shower. Tbh, I came here expecting a relaxing getaway - in the end I had to book another hotel elsewhere and check out after 2 nights. I’d very much avoid.