Explore avaliações de hóspedes de hotéis em Phu Quoc Island

Sheraton Phu Quoc Long Beach Resort
4.5/569 avaliações
I travel the world with Marriott brand only, this is the very disappointed Sheraton Phu Quoc that I happen to stay, I booked a family suite oceanfront during June1-5,2023. This review written on June 2,2023. It isn’t 5 star resort. Marriott Should not put their name on it, because it degrade the quality of Marriott Brand. We check in during lunch and went to Garden restaurant, the lunch buffer have nothing worth to eat so we order from menu total of 5 hot dish for 5 of us, only 3 dish come out 20 minute, 1 dish come out 45 minute later and final dish never come. So 1 of us can’t have lunch. We lelf the restaurant and came to our SUITE all the keys doesn’t work so after the trip to front desk again finally we got in the suite. The room temperature was at 25C degrees and keep go up. Call the maintenance no help there The resort is old and need upgrade ASAP including AC units. We went down to front desk and request to change the room, they told us to leave our phone number so they can contact us regarding the room transfer. We never received the call, we have to went out to find a decent place for our dinner because we are not sure about restaurant dinner buffet!!! So by the time get to the room we too tired to call and bother the front desk. I am a Platium Bonvoy of the Marriott. It mean I stay at least 50 nights per year with Marriott. This is the first time I feel like I got cheat out of 5 stars resort. So today I will ask them to cancel the rest of the stay and move to another resort, hopefully JW Marriott in the other end of the island. My review is not prejudiced about the staff or Food not even the normal wear and tear of the resort but mainly with the management team. On the small note to resort management director. You should try your own food in the restaurant including the ice cream in the snack bar, I think the Ice cream was there too long. I wish all the best to my fellow guess and hope that you will be better luck then me. After my first impression with The 5 star resort. I would like update my review. Just one action of the top team management in breakfast room, it change my opinion and I am very appreciated his customer services. His name is Mr Hoang. He fresh up my family’s morning with an offer a cup of Green Tea, when services like that happen, it took out of all the bad experience and show you how great the staff can brighten your day. Furthermore in the long conversation he explains to me the new management just took over last September 2022 and in process of remodel the resort. Also the staff had been trained and continue to update their customers services. Therefore I would like to update my review with a 5 stars and continue to believe in Marriott branding Sheraton Phu Quoc Long Beach. This is on my day 4 at the resort and I am very happy to share with everyone. Thank you for read my review and after all we have a happy ending. My best wish remain with the staff of the Hotel specifically with the Breakfast room management
Radisson Blu Resort Phu Quoc
4.1/598 avaliações
The service overall at the hotel was fine. I was able to take a shuttle bus from the airport to the hotel. Check-in was simple and a breeze. Email communication is however, subpar. I emailed the hotel about how to reserve a shuttle 4 days before my arrival, but didn't get a response until 2 days after I left (a total of about a week when I first emailed). I even responded by saying I had already left but did not receive any response apologizing for the delay. This is not service expected from a 5-star hotel. Check-out was another issue. I was standing in line while there was a window open with another agent, yet, he was just standing there posing for photos taken by another employee. Maybe they were taking photos for the hotel, but they should have checked me out when they saw me standing in line first. The breakfast buffet was good and had a wide variety of Asian and Western foods.
Vinpearl Resort & Spa Phu Quoc
4.4/597 avaliações
Breakfast is simple! Bakery. Noodle. Fruits . Noodle is great. Bakery is not bad. Fruits is good. The other menu is not delicious not diverse. Room is clean. Balcony is old painted.
Le Palmier Phu Quoc Hotel
4.7/57 avaliações
The hotel is in the world of Phu Quoc. The hotel is very new and clean. It is very close to the beach, the beach is very playable, and there are many entertainment projects. The hotel is next to the Venice town, very close to the safari park and the pearl paradise, which is convenient for travel. The little sister at the front desk has a very good service attitude, likes to laugh, and has a good coffee (of course, it is best to remind not to be too sweet, because Vietnam especially likes sweetness) ~
Vinholidays Fiesta Phu Quoc
4.4/5136 avaliações
Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam
Mai Phuong Resort Phu Quoc
4.2/57 avaliações
Really Nice place with a relaxed atmosphere and very helpfull staff. The rooms are clean and has private terasse with beautiful plants around. It has The best spot for sundowners, with lounge furniture and a view over The Ocean. The restaurant has excellent vietnamiese food and service all day. If you want to be a bit closer to The local people while enjoying your holiday, this would be The place.

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Informações sobre viagens locais

Quantidade de hotéis2,106
Quantidade de avaliações7,366
Maior preçoR$ 3.097
Menor preçoR$ 50
Preço médio (dias úteis)R$ 343
Preço médio (fins de semana)R$ 346