Lotus Home Cafe - Budget

I like how they take care of us. The staff really provides quality service.

Room is quite spacious and breakfast is so delicious . E

I stayed at this hotel and overall, considering the price, it was acceptable, so I didn’t expect a fully professional service. However, there are several areas that could be improved to make the experience smoother and more organized. The room transfer process for my new booking was confusing because I was asked to check out at noon, but the new room was not ready, which meant I had to carry my luggage back and forth multiple times. It would be much better if the new room was ready beforehand and the staff informed guests in advance, allowing a smooth move without extra effort. The breakfast service was also unclear, as there was no information about the time or location, leaving me unsure where to go and what time it started. In the room, basic amenities were missing, such as body wash (only conditioner and shampoo were provided) and batteries for the air conditioner remote, which suggested a lack of proper room preparation. Additionally, there was no way to contact the staff outside check-in hours, making it difficult to get assistance in case of any issues at night. Overall, the stay was reasonable for the price, but the management and service flow could be more professional. Improving communication, room readiness, and providing a way to contact staff for emergencies would greatly enhance the guest experience and make everything run more smoothly.

Staff name nganlr very alternative and help full service ,are friendly thr room very cleanliness locate in a central easy to walk in around city

I was quite pleased with my experience at this hotel. The room was a decent size and clean, featuring a large window that let in beautiful natural light; the room remained bright and airy during the day without needing the lights on, creating a pleasant atmosphere. The bed was comfortable, the bedding was clean, and the room was thoroughly tidied. The staff were enthusiastic, polite, and quick to assist. The location was also convenient for getting to various entertainment and dining spots. Looking back on my trip to Phu Quoc, what impressed me most was the airy room and the incredibly comfortable, relaxing stay.

I had a very relaxing stay here. The hotel looks exactly like the photos—in fact, it feels even cozier in person. The bathroom was clean with a reliable hot water supply, and basic amenities were provided, so I didn't need to buy anything extra. The air conditioner ran quietly and cooled the room quickly. I also really appreciated the clear check-in instructions; I was able to check in immediately upon arrival.

The room was pretty spacious, the tv was working and overall it was a very nice room. The stuff was extremely helpful, but the cleaning service was weird at times. Sometimes they clean, sometimes don’t, sometimes even after cleaning they wouldn’t provide towels or fill up the shampoo etc. We also included breakfasts but didn’t enjoy them that much… we are pretty sure we got food poisoned from the breakfast they provided.

good environment, near from the fireworks show, and the breakfast delicious

It was excellent I enjoyed it it was near evrythung ❤️