Usuário convidado
16 de abril de 2023
A couple of days ago, when we returned to our suite room at 10pm on the second day of staying at this hotel, we were astonished to find that the room wasn't cleaned at all. A lot of rubbish was still sitting in the rubbish bin. No clean towels, no water, no toilet paper, ... etc. I went downstairs at once to tell the lady the fact politely using the translator. She just asked me to take the pool towels next to the swimming pool and didn't apologize or say anything else. At that time I was quite angry but stayed calm. I've stayed in over a hundred hotels in different countries. It's the first time I encountered this kind of "poor room service" which I think is the basic requirement of running a hotel ! I booked this hotel in advance because I'd love to swim in the sea seeing the pretty photos of the surroundings. Nevertheless, disappointingly the sea water was muddy and full of trash looking yellowish resulting in our swimming in the tiny swimming pool. The only good thing is that after parking our car next to the lift, we can easily move our luggage to take the lift to the upper floor. Anyway accumulation of rubbish inside the room is a nightmare! I'll never stay at this hotel again !
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