Usuário convidado
11 de outubro de 2023
I will give you a balanced and honest review. The hotel is situated in a great spot overlooking the bay of Petrovac and close to the beach, lots of restaurants and bars. We booked this through EasyJet holidays as a package on bed and breakfast. One of the main reasons for choosing this hotel was that it was flagged up as a Spa & Wellness Hotel. Unfortunately, the indoor pool was empty and obviously could not be used all week. This was very disappointing and not what we paid for, £1,043.92, for one standard twin room (including flights and transfers in October). The breakfast was good most mornings in terms of quality, variety, and quantity. However, on the last two days, they had removed the toasting machine completely. Also, the tables were not cleared and cleaned properly between different guests using them. The hotel is definitely understaffed and the dining room cannot cope when the hotel is busy. For example, 80 guests from the Netherlands arrived on day 4 or 5 and there was a shortage of tables and some food items at breakfast time. The pool area is small but pleasant and there are sunbeds. Sun worshippers should note that this area is in the shade after about 12:30 p.m. (at this time of the year). We decided to pay for beds on the beach instead for 6 out of the 7 days which added extra cost of course. Our main complaint and concern was the very poor standard of cleaning in the bedroom and bathroom. The cleaner did change the towels each day but the carpet did not appear to have been vacuumed all week. Also, the plugs in the basin and bath were both clogged up with other people's hair to such an extent that the water would not flow out until we cleared them ourselves which was disgusting and unacceptable. If we used the top shower the water came over the top of the screen and flooded the bathroom. We did complain at reception and we also mentioned it to the lovely Manageress of the Spa who said that she was embarrassed. We also told a different receptionist again as we departed the hotel. I will forward this review to EasyJet Holidays as they need to know. With better staffing and quality control this could easily be a great hotel in a picturesque resort.
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