Usuário convidado
27 de fevereiro de 2023
Location, good en-suite shower Disliked · If you’re planning to stay for a few nights, you’re unlikely to encounter (m)any problems. I spent 2 months here in the summer and found it quite ok. But this time around, it was awful. There was regularly a lot of noise coming from the landing outside my room, including slamming of doors and shouting. This got worse during the football World Cup. The room was mostly cold, even though the radiators had been bled. It was also not cleaned well, so e.g. there were sticky surfaces and mucky corners, even just after the cleaner had been in. The beds are firm, which was ok for me, but the pillows are very hard and uncomfortable. I found the cleaning staff mostly superficial, and one member of staff in particular, aggressive. Initially, they seemed very accommodating – letting me know to contact them if there’s anything I need. But as time went on, they stopped responding to my (few) requests. And on one occasion, I had to go through customer support at *********** to have them try to contact someone at the guesthouse to replenish the toilet rolls in my room, as no (cleaning) staff could be reached over a couple of days. If I’d not have had several important appointments to attend in Peterhead and there had been more choice in terms of reasonably-priced accommodation in that area, I certainly would not have stayed as long as I did. On check-out day, I was truly relieved to be going.
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