Usuário convidado
9 de abril de 2024
This is one of the nicest resorts that my family and I have ever stayed in. Unfortunately there were quite a few inconsistencies in the service. Upon arrival, the welcoming we had was amazing, but the following days specifically with food service some things were not up to standard. 3 days in a row the food I ordered was incorrect and took extremely long. This was typically only with certain servers, others were amazing. I would like to mention Andrey as he is the one who should be setting the standard for all other servers. He was amazing. Regarding the food itself, it too was inconsistent. Some dishes good, others not so much. I think the main issue here is inconsistency in service and food. When staying at such a high level resort, I expect these things to be above avg. Not avg, or below. Regarding the experiences offered by the resort, I would say they were extremely over priced. We did a short hike which was underwhelming for the high price. We were going to do ATV's but the cost of the experience was almost the cost to buy a new ATV. The horse back riding was worth it for sure but the other ones not so much for the price. Besides the points I would improve on, I would say the resort itself was beautiful and extremely clean. Our campos (concierge) Kevin and his associate were extremely quick at response times whenever we needed something such as room service or a driver. Overall I would say there's some room for improvement to justify this resort to be at the high-level it intends to be, but nonetheless it was still a great time.
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