Melhores hotéis 5 estrelas em Peguera

We arrived at this hotel and first impressions of the foyer were great. We were given a glass of cava and told we had been upgraded. We were helped with our luggage to our room, which was down a flight of stairs that my husband struggled with. This was potentially going to be a problem every time we left the room (no lift to this part of the hotel). Upon entering the room our initial feelings were that is was very small. There was a sea view from a small window, no patio doors. We unpacked and both agreed that the space, the fact that there was no kettle or even a mirror did not represent 5*. The more we tried to place our toiletries and other possessions around the room, the more we knew this wasn’t going to work. The air con was on full and we feel this was masking the smell. The room was musty and damp. Regardless, we tried to make the most of things and proceeded to get ready for dinner. Because my husband had showered and the bathroom was steamed up, I had nowhere to apply my make up. Dinner was a solemn affair because we were both stressed and disappointed that we had paid a fortune for a room that was worse than any other room we had ever stayed in. We asked at reception whether we could move to the deluxe room we had paid for and we were treated by the guy on reception as though we were being a nuisance and he even sighed! He said we would have to return to reception in the morning to ask then. We returned, reluctantly, retired to bed after a long day travelling only to find the smell of the room was now even more noticeable and the bedding was cold and damp! It then got worse. There seemed to be no insulation because the restaurant adjoining our room was very noisy and we could literally hear every word that people were saying. There was also a toilet for this restaurant outside our door and again the noise of the flushing chain, the water system, meant we couldn’t sleep. This room,number 20, should not be given to guests. So, after breakfast we found ourselves at reception once again. We were told that we could change rooms but that we had to wait until it had been serviced as there were still people in the room. A morning of repacking and hanging around until the room was ready. Not the best way to start a holiday. Still no apology or explanation why we had been given a room of a lower standard than we had paid for. At lunchtime we were finally in room 243 on the second floor. Much more spacious (which is why I’d chosen it in the first place), spotlessly clean, superb bathroom, tea making facilities, lots of storage and light and airy. The double glazed patio doors kept out every sound on the street and we didn’t once hear any noise from neighbouring rooms. Bliss. The only thing I would say was that I couldn’t hang midi or maxi dresses in the wardrobe as the hanging space wasn’t long enough. So, for the rest of my review: We stayed on half board basis. The food was excellent. The quality and the range of choices. Someti

Thank you for this amazing week staying in your lovely hotel! All of you did a great job! It is such a personal atmosphere and you all give the hotel guests such a good feeling. For me it was like staying with friends and i appreciate and really loved to listening to music in the guest-room in the evening :) - after a delicious meal. Big compliment for the kitchen. Also special thanks for the Live-music on last sunday and on friday. I really feel sun in my heart after being your guest the last 7 days! Birge (Wikinger)