Usuário convidado
9 de setembro de 2024
Not a bad hotel. Not the best I've stayed in, but far from the worst. Pros - Rooms are clean and tidy Plenty of decent drinks Good array of food at meals Lazy river good Slides good Snacks good Cons - Staff very unfriendly and rude Beds very uncomfortable Food gets a bit boring as not rotated much Drinks too small Rules not enforced in likes of dining room Children allowed to run riot Very poor paid for WIFI So let me elaborate. First thing to mention is the staff. There are tip boxes everywhere with staff looking for tips. However, why would you tip them. Few of them speak to you, they all look miserable, and they are mostly very unfriendly like everything is hard work, especially handing out ice cream for an hour when the ice cream stand is open. They were probably the worse staff I've seen anywhere. Other than a bar tender called Dondir who was friendly and smiley, and the activities co-ordinator Alina, most of the staff I dealt with where very poor. Couple of bar staff were ok depending on what mood they were in. Tips are shared within the bar area so you can't just tip the good staff. We had a twin room with a sea adjacent view. Couldn't see the sea but not that we were bothered. Only issues was very noisy in the room out onto the pool as that is where entertainment takes place at times and no consideration from other guests sat out late at night by the bars. Fine most of thee time unless you needed an early night to get up for an activity. The room closest to the corridor also had to put up with inconsiderate guests in the hallway being noisy late at night. Be careful if booking trips through the reps in the hotel. Ours wasn't too bad and competitively priced. But we were mis sold one activity when we were told we would do things we didn't do. Talking to others though, I did here some were told wrong information on some tours such as soft drinks being included when they were not. Aside from the one trip we didn't really enjoy, everything else was great and no issues with pick up from the hotel which was very easy when booked through the rep. He told us everything we needed for each trip, what was included, and where to be and when. Only thing, as I say, was we booked one trip as we were told we would swim in and explore caves. This wasn't the case so we just had a rather boring boat trip. The flumes are not always open so be aware of this. Generally 2 hours in the morning and two in the afternoon. Also the lazy river is not always on, but its still nice to float around it or have a drink in the little side areas. I suggest you seek out Alina. She is a pretty and friendly young lady on the activities team. She does morning stretching, aqua aerobics, and Zumba. If this sort of thing appeals, she is very good and helped me stretch and keep pain away (very good after a night in the beds here). Not sure how she gets tips as there isn't a tip box for her and I didn't get the chance to ask, but she is sociable in the evening so if you get
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