Extended Stay America Select Suites - Lexington Park - Pax River

1) TV was responsive to remote commands 25% of the time 2) Did not come with hand soap/ shampoos and conditioner 3) The same toilet paper roll was still there from the last person with a new one added to the back of the toilet. I’ve been to plenty of hotels and have never had an experience like this one. Maybe its normal for this hotel chain though?? It was only one night but I will be booking elsewhere next time I’m in the area

Had no dishes and charge for everything company guest I will never stay at this hotel again

The hotel has partnered with another entity and as a result has zero amenities. In a suite with a stove and refrigerator, there are no utensils, no coffee maker, no dishes. If you want dishes it is a $30 charge. There are a few threadbare towels. If you want an extra you need to sign up for their service for $2 a day. The bed has three pillows, no extras, no extra blankets. There is no breakfast or coffee in the lobby. You have to take out your own trash to the back dumpster which was overflowing. We had a pet and the pet waste recepticle was overflowing and had not been emptied for several days. The hotel observes "office hours" which means there are no staff present after 10 PM to 7 or 8. The person at the desk gave us 3 keys and said keep one you know works in your car at all times because after 10 pm you can't get in if there is a problem with a key. If you are looking for fairly cheap ($86 a night plus 25 a night for pet) the room was okay, the bed was clean, the tv small but working, the hotel generally quiet, though you could hear people, doors shutting, etc. I would not stay there again. The one interection with the staff at checkin was fine. She was pleasant and went out of her way to inform me of all the changes. I don't fault her but this is the opposite of hospitality.

I never stayed there because at 10.30 when the lobby was supposed to be open to 12 was closed already and when i called ur customer service i was hung up on for no reason ill be in touch for a refund

Doors lock and you can't get in at 6:00 am. Room key didn't work and I waited 30 min to get in. No one at counter until 9 am. No place to take my trash or at least the duimpster what eight feet high and I couldn't throw trash over. No signs to say it was a dumpster. Charges for every little thing like wi-fi, cleaning towels in room, making bed or cleaning sheets. It should be explained better when you make reservations. I chose it over Holiday Inn or Hampton because price was better. But, that price is added to for two people to be on a wi-fi. I highly suggest anyone wanting to stay here add up all their incidental charges and then choose between it and the other hotels in the area.

Staff and management rude, property not honor a federal issue identification card.

Need new mattress for bed I was in way to soft like my body sunk into the bed I went out got air mattress to sleep on other then that everything else was good

They may be changing their name and services but I will not stay there again. One bar of soap. No shampoo or conditioner supplied. No Kleenex. No coffee maker (was told due to changes they no longer did breakfast nor coffee but not even in your room?). No plates, mugs or silverware even tho you have a stove, refrigerator and microwave. Only cup to microwave a cup of water was the plastic drinking cup. No hairdryer. No trash container on the floor nor entry. Only trash was a bin in the back and the large container in the back. And you were suppose to take care of your own trash. Not up to my standards but then I was on business and not pleasure. Limited power outlets available.

I requested an accessable room. I took that to mean handicap accessible. I was given a room near the end of the hall, with a bed that was difficult to get in because of its height. I also expected a walk in shower. It was a tub with safety bars and a seat which would have been nice if I could have gotten in it.