Verified traveler
21 de fevereiro de 2024
WE had 2 rooms booked together, requested we be close to each other. We got there a little early, didn't sign up for the early check in but with kids in tow, we were hoping to get the room sooner than 4pm (3:00 would be great or 3:30pm) Instead... we were left to wait until 4pm (while others that had reservations waltzed in before we did and got their rooms before 4pm) one after the another. We were the ONLY ones waiting for our room. None of the staff TRIED to do anything until we went there to ask if our rooms were ready at 4pm... only to get a "not ready yet"... so another nice lady chimed in and said we can get you rooms, but not together.. we asked to be together IF POSSIBLE not a requirement.. wished they had asked us earlier. That would have saved this bad review. Also, the floors are thin where you can hear people walking. With multi-floors and being family friendly, you will have kids running around in the room.. We got a complaint at 6pm PT because our kids were playing in the room. 6PM!! Would be great for the staff to be a little more friendlier and aware of families with small children in tow. Help them out when possible. Offer options to make thing better instead of being firm and cold. I don't think I'll stay here again. If you do, be prepared.
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