Doubletree By Hilton Surabaya fica no coração de Surabaya, a 10 minutos de caminhada de Junção de BG e de Tunjungan Plaza. Este hotel para famílias fica a 1,1 km de Grahadi e a 1,2 km de Estátua de Joko Dolog.
Não deixe de aproveitar as muitas oportunidades recreativas, como um centro de bem-estar 24 horas, uma piscina externa e aluguel de bicicletas. Este hotel oferece comodidades como Wi-Fi de cortesia, serviços de concierge e sala de jogos. Os hóspedes podem passear utilizando o traslado de cortesia, que opera até 0 quilômetros.
Saboreie uma deliciosa refeição no um restaurante ou experimente os petiscos servidos na cafeteria. Este hotel também oferece serviço de quarto 24 horas. No fim do dia, relaxe com uma bebida refrescante em um bar/lounge ou um bar ao lado da piscina. Há café da manhã (buffet) disponível diariamente, entre 6h30 e 10h, mediante uma taxa.
As comodidades presentes incluem um business center, serviço de limusine/carro disponível e jornais de cortesia no saguão. Hotel tem 16 salas de reunião disponíveis para eventos. Mediante uma sobretaxa, os hóspedes podem utilizar serviço de traslado de/para o aeroporto (disponível 24 horas) e serviço de traslado da estação ferroviária.
Sinta-se em casa em um de nossos 310 quartos com móveis exclusivos, com dock para MP3 e smart TVs. Seu quarto inclui uma cama Select Comfort. As TVs com canais a cabo garantem a sua diversão, e o acesso à internet com e sem fio está disponível mediante uma sobretaxa. Banheiros possuem produtos de toalete de cortesia e secadores de cabelo.
"I really need to complain about the cleanliness. This hotel had four pillows for two beds, and one of them actually had urine stains on it! It smelled strongly of urine. I went to the front desk to ask for a replacement, but it never came, so I just threw it on the floor – it was unusable! Also, the water quality at the hotel was really bad. I brought my own filter faucet, and the filter element ended up black. I'm so glad I used it!
They saw I was staying with a child for two nights, but didn't offer any extra slippers or toothbrushes, which other hotels usually do proactively.
Furthermore, our room was on the 7th floor, and it happened to be a Sunday. From 4 or 5 AM, there were prayers, which were extremely loud and made it impossible to sleep. I asked the front desk to change rooms, but they said all the suitable rooms were full and there was nothing they could do. In the end, we had to endure it for two nights. 😓
On the positive side, the hotel's buffet was quite good. There were also some local specialty snacks that I tried. And the swimming pool was an infinity pool with a nice view. However, it was mostly local children swimming, so the adults didn't go in. The gym was also very well-equipped.
It was very convenient and close to the largest shopping mall in Surabaya. Downstairs was also a pedestrian street. After dark, there were many places to eat, as well as cafes and bars. It was a nice area to explore.
Overall, it was barely acceptable, but some basic standards should be upheld. Urine stains on a pillow are simply unacceptable; it definitely means the pillowcase wasn't changed! I hope the hotel can improve."