I recently stayed at this hotel, and while the property itself is beautiful, clean, and conveniently located, I was deeply disappointed with the service, which falls far below the standards expected of the Pullman brand.
From the moment I arrived, the service was slow and disorganized. Long lines at check-in were made worse by a lack of guidance—guests were left standing around, unsure of where to wait or what to do.
I also had issues with my toilet from the first day. Despite reporting the problem and trying to remain patient, the situation only got worse. By the second day, the toilet wouldn’t flush at all. A technician was supposedly sent while I was out, but when I returned, it was still broken, now flushing water nonstop and creating constant noise. After waiting over an hour for assistance, I had to go down to reception myself. They finally offered to move me to another room, but no one apologized, took responsibility, or showed any empathy for the inconvenience. Adding to the frustration, they didn’t even offer help with moving my luggage to the new room.
Overall, the poor service overshadowed what could have been a pleasant stay. For the price and Pullman’s reputation, this experience was far below expectations. I would not recommend this hotel.
Excelente
767 avaliações