Sure Hotel by Best Western Paris Gare du Nord

Paid for a double bed room, but got a single bed room underneath a rooftop instead where the heater was not working! Talked to the staff, they didn’t change the room for me so I had to ask for more blanket instead! Talked to the staff the next day, they insisted my booking is a single room; with the price that I paid cannot be a double bed room. I said looking at my booking document, it stated clearly that it is a double bed room for two nights! They didn’t care. they asked me to contact trip.com directly and had to wait the trip.com to contact them back. Found out that trip.com also sold this room via a dealer which makes things even complicated. Made the story short, the hotel finally changed me to a new room which they insisted that it is a single room but found out later one opened the door it was finally a double bed room! GOSH!! But it located the direct opposite of the elevators and the stairs!! Causing noisy sound especially at night and in the morning, troubling your sleep. The hotel sent a letter saying that they finally upgraded me the room but their front staff didn’t even know!! To me, it was not much different whether they upgrade me the room or not because they way they treated me was horrible! Trip.com also made things even worst by reimbursing me with the Trip COINs rather than the cash rebate of the price difference that I paid for first night! bad bad bad experience even though paid the money months in advance!

Staff were lovely. Mr Leon and Samir were very friendly and helpful. The place was very clean. The staff who were serving breakfast were brilliant as well. Really enjoyed our stay. We will be staying again definitely.

體驗感非常不錯，分泌了超多多巴胺，超級快樂！

Hôtel choisi pour sa situation géographique, des chambres côté rue très circulées, d'autres côté cours. Le bruit de fond n'est pas le même, même si les fenêtres (fermées) sont très efficaces. Portes sur couloir peu insonorisées (donc cela dépend du comportement des autres clients...). Chambre petite surface, mais il y a ce qu'il faut. Bonne literie épaisse et confortable, salle de bain récente (WC, douche, lavabo), l'ensemble est bien propre. Accueil petit déjeuner nickel, même si pris avant 6h00 du matin.

房間乾淨，喜歡的早餐

房間好小，床單帎頭有異味。