Aisling
23 de abril de 2023
Stayed for a week & had a nice stay but the beginning of our trip had a few problems.
Arrived at the hotel at 6pm to no room being available-we had to wait for another hour until they found us a new room which was an upgrade-the wait made us late for our dinner plans which was a pre-booked tour on the seine, we just about made the departure time.
Room itself was fine except the bathroom door did not close meaning no privacy for two friends sharing the room. When reported, reception came up and tried to fix the door to no success. We asked if they could leave us get ready as we were already late and fix the door while we were out.They came back and asked to fix it while I was in the shower 10minutes later. Upon return, they told us the door was "fixed" but it wasn't.They offered us a new room the next day for duration of our stay.New room was also on the upgrade floor and nice.
We had to request for room service to clean our room the next day as our please clean the room sign was on the door from 10am-3.30pm without being cleaned. Dirty room service plates and trays were also left out in the corridor was a full day without being cleaned away.
This is a very cute boutique hotel so there is only 1 lift - 1 very very slow lift. Add 10mins to your departure time if you're on a high floor as we had to wait that long a few times.
Asked for a black americano on the first morning - got a filtered coffee and was told it's the same.
Manager was very nice though & kept checking on us
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