Usuário convidado
2 de maio de 2024
We were welcomed by very nice reception from Ophelia and Sasha very nice and well English spoken. The rooms are clean, well maintained. We stayed 5 nights in the hotel. Sasha a well spoken and well trained reception girl, helped us to navigate several stuff including the local treasures. Good things apart, I will tell you the bad things what happened with our stay. We were given the room 12. The street was very noisy and unbearable at times during entire 5 nights. Last 3 nights AC was not working and hotel staff just ignores, since their AC repair will only happen week later as I gathered ( the girl Meva unable to explain in English or why this doesn't work) Finally they charged additional $98 soon after we left the hotel. We were waiting in the lobby for an hour before departure, they didn't care to give us a bill. It's just a dubious charge, since they collect the credit card for incidentals which I didn't use any. My reservation is entirely paid with all taxes. A total rip off hotel with dubious reputation.
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