stefaniewestover
18 de junho de 2023
Wallpaper is torn, carpet is worn through, bathroom lock was broken, insects on the floor, carpet was stained, lots of nude art that isn’t very family friendly, and we were locked out of the room repeatedly because the door was broken. Staff was somewhat responsive, but we had to ask for help several times before they would come upstairs to help with the door. The towels were frayed and had holes in them. When I asked at check out about the issues, there was no apology. They ignored my concerns. I emailed the manager to ask for help, they ignored me as well. I’ve truly never seen anything like this place being called a four star hotel. It’s baffling. Did I mention the funky smell? The location is good, but others are correct that it is very loud.
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