Usuário convidado
4 de junho de 2024
Pros: - The room was lovely and also clean - The staff on site were lovely and attentive (serving water when we were talking outside etc) Cons: - Our hotel door lock was broken so we couldn’t secure our door - The pictures on all booking platforms do not reflect the current hotel at all - Pool: Building under construction in front of pool, drilling, hammering, sawing all day - Dining area: Chipboard around posts, different basic seats, no linen curtains - Cabanas on sea do not exist, cabanas on hotel grounds are destroyed and sitting in a wooden pile - ‘Wellness area’ does not exist, instead an empty building with broken glass/ satellite dish. - Different furniture (fold up white plastic picnic tables seen etc) We paid an excruciating amount of money to stay based on the photos (PHP25,000 or £335 for 4 nights), the reality is very different and we did not end up staying here. The staff acknowledged that the photos did not reflect the hotel at all because of the construction works and said they were waiting for the work to finish (which appear months/ years away) before uploading new photos, which means upcoming visitors will have no idea as the hotel does not give you any warning about this. Despite this all staff on site had no authority to discuss the situation and the manager ‘Mildred’ was ‘uncountable’ (and has remained uncountable for the last 3 weeks as we try to reach out by telephone). Instead the ‘uncountable’ manager told the staff to give us a 20% refund despite us not staying because of all the above discrepancies/ noise from construction.
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