Twin Oaks Hotel

A lovely little hotel next to M1, very convenient. Great service brilliant fresh full English breakfasts. Rooms a little small, but comfortable... with a nice hot shower too

Some of this stay was as advertised, a modern hotel with luxury decor. I didn’t eat here but the menu sounded delicious and was reasonably priced. The reception staff were helpful and friendly whenever I spoke to them. I had booked a room with a spa bath - as a treat and more expensive for the room than I might have paid for a stay otherwise. However I was disgusted after using the spa bath when I discovered numerous black particles had been emitted by the jets. It was too late in the day to report it to the staff as they do not provide a night service, so I approached the receptionist next morning and she took my details to pass on to her manager. Shortly afterwards I was offered a different room with a spa bath. I declined this and the manager was called and came to the reception. The managers manner was not pleasant or professional. When she arrived at the reception desk she didn’t acknowledge me or make any eye contact, let alone apologise for the problem. She was straight faced to the point of appearing sulky. She spoke only to the receptionist who repeated to me what the manager said to her about a different room with a shower, which I accepted. I was not offered any refund even though the room was cheaper. I had looked forward to my stay but I don’t think I will ever want to book a spa bath again in any other hotel/apartment. I’m just hoping now that I don’t develop any sort of infection.

An absolute pleasure and catered for by delightful staff, considerately trained, each having an excellent customer facing, caring manner. Accompanied by a diverse menu to provide the finishing touch. Thoroughly recommended for future stays, business or otherwise.

2 night stay, very practical location. Hotel did let us know of Christmas party nights in advance and luckily we didn’t hear much additional noise. Major problem with damp in the room (7) you could see the condensation coming down the wall and puddles of water collected in the bathroom (on floor and on bench) atmosphere dampened the toilet roll and had a n overall damp smell. The carpet under the window was damp too. Overall the room was nicely decorated and clean but ir would be ideal if the above could be looked into for future guests. Staff were lovely and once everyone settles in there should be fewer hiccups (we weren’t officially checked in on our first night as staff were busy with party night) ok stay but wouldn’t stay again unfortunately

Greeted well , nice room . Great staff. However there was some large event on and music playing till very late .far from ideal if you want an early night . Having boom boom lets shake the room at 10.30 was far from happy .

Very good hotel, used before and great value for money, bedroom nicely decorated and comfy bed if a little short for me. Have stayed here before and bed was longer in the superior room but I am 6'3 ! Free parking and late check in available if requested so all good

After reading the reviews for this hotel I book a three night stay for my wife and I. Many five star recommendations and apparently in the top 10% of hotels etc etc..yeah right. Reception and booking in was very friendly and pleasant, but we got to the room ,well what can I say. Not just not cleaned but dirty and the bathroom smelled of damp and the shower basin and glass was in a real state. The loo roll holder is hanging off and there was only a half a roll on it and no replacement. The piece de resistance though was the used false finger nails laying around on the floor of our room. We did let the receptionist know and she seemed very concerned that this could have happened and vowed to correct the situation but it did take until the next day and apparently it was anew starter who didn’t know what to do..CLEAN IT! For gods sake, you’re a cleaner. Anyway I digress, the food was tolerable but paying £5.95 for a Guinness and to be served a can stuck in my craw shall we say. So off to bed, don’t believe you can’t hear the main road…you can! Not that this is the hotels fault but the male next door who obviously drinks heavily and sets his alarm for 6 and proceeds to sleep through it until I had to bang an his door (two mornings running) was a real bonus. Food on the second night was vile, the fish and chips was so over cooked it was inedible. All in all a real disappointment. I will vouch for the staff though, very friendly. We checked out a day early with no refund

Friendly staff at check in. We stayed in a family room which is in an annexe at the back. Lovely spacious room. Large bed. Very happy with our stay and great location just off the motorway. Bit noisy when others staying in the annexe were coming and going into their rooms but not the hotels fault.

Quick short overnight stay. Staff were very friendly and accommodating.